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Job Details - Sales Operations Representative, Consumer Markets Group - Fountain Valley, CA
Department: US Sales –CMG
This Sales Operations Representative position will require one to work in a team environment providing sales support to the Account Manager for national retail/etail customers. Under general supervision, this position will be required to do the following and more: Efficiently communicate via daily calls/email with internal teams and customers; manage daily PO processing; maintain and evaluate customer inventory reports; evaluate and investigate shipping discrepancies; review and administer RMAs; provide new product SKU set ups and perform other related work as required.

Essential Functions:

  • Answer incoming calls and email from customers in a timely and professional manner.
  • Responsible to process purchase orders, release back orders, evaluate and process shipping discrepancies, provide delivery status to customers, review and administer RMA’s, administer price change notifications.
  • Build and maintain strong relationships with key customer and internal organization contacts.
  • Coordinate with Account Managers and Business Unit teams to ensure customer inventory levels will meet current market demand trends, seasonal promotion calendars, and market conditions.
  • Initiate improvements and ensure customer accounts are operating efficiently while working with the Account Manager and Production Departments.
  • Act as liaison between customers and internal departments in planning, coordinating and managing customer programs along with the Account Manager.

Qualifications Guidelines:


  • Bachelor’s Degree preferred.
  • Excellent verbal, written and interpersonal communication skills.
  • Excellent analytical skills with strong attention to details, excellent organization and problem solving skills.
  • Sales support or operations experience with major retail and etailers such as Amazon a plus.
  • Experience in the computer technology field.
  • Understanding of basic sales principles, concepts, methods and practices
  • Understanding of shipping and inventory management
  • Strong written and verbal communication skills
  • Ability to manage time efficiently while handling multiple tasks concurrently
  • Team player, self-motivated and self-starter with the ability to work under minimal supervision.
  • Must have the ability to successfully manage and prioritize multiple responsibilities and deadlines.
  • Ability to learn quickly and adapt in a fast paced working environment.
  • Strong Proficiency in Microsoft Excel, Word, PowerPoint and Project; JD Edwards experience is helpful


  • Experience working with Amazon’s Vendor Central

The preceding functions have been provided as examples of the types of work performed by employees assigned to this classification. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations to that qualified employees can perform the essential functions of the job.

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