support category memory cards
SD Ultimate 2 - SD-U2 (SD-U2)

SD Ultimate 2 - SD-U2 - Soporte

Preguntas más frecuentes

Warning: Formatting your flash card will erase all data files! 

FORMAT ON DEVICE (i.e. Digital Camera)
Most devices that support flash cards (i.e. camera) will have a format utility. Before using this feature, make sure the flash card capacity and type is supported by the device. Also make sure the format (e.g., FAT32) options offered by the device are compatible with other device you might plan to pair the flash card with. To format the card, follow the Format instructions provided in the user's manual of the device. 

Type "This PC" in the Windows search window and press Enter. Locate and highlight the drive that corresponds with the card reader containing the flash card. Then with the right mouse button, right-click the drive and select "Format" from the pop-up menu to access the format utility. 

Choose the file system that is appropriate for the card size and the device you plan to pair the flash card with. Note, 2GB and below (standard capacity) should use FAT, 4GB to 32GB (High Capacity) typically use FAT32. With capacities 64GB and above (Extended Capacity), we recommend using exFAT. Once you make this selection, click Format to complete the format process. 


If you are using a card reader connected to a macOS system, open the "Go" menu and double-click on Utilities (If you do not see Utilities, double-click on Applications and then double-click the Utilities folder). Double-click on the Disk Utility icon. On the Disk Utility Dialog box, select the flash card's active partition. Note: There will be two listings for the card, the first one is the active partition and the second is the volume label. Click the erase tab located on the right side of the screen. Using the Volume Format drop-down, select “MS-DOS File System” from the list. Click Erase. 

FAQ: KFC-012611-GEN-07

¿Fue útil?

1. Algunos sistemas no son compatibles con tarjetas de mayor capacidad (p.ej., 1 GB o 2 GB). Muchas computadoras, incluyendo algunas recientes que incorporan lectores de tarjetas, sólo son compatibles con tarjetas de capacidad limitada. La capacidad de la tarjeta podría ser mayor que el límite de la computadora, y podría ser necesaria una actualización del firmware de la computadora. Determine con el fabricante de la computadora si están disponibles correcciones de hardware o de software.

2. Si sabe con certeza que el dispositivo en el que quiere utilizar la tarjeta o el lector externo de tarjetas es compatible con tarjetas de 2 GB, pruebe a conectar uno de dichos dispositivos a la computadora. Si puede ver correctamente la tarjeta a través del dispositivo externo, el problema podría estar en el lector incorporado a la computadora.

FAQ: KFC-012611-GEN-02

¿Fue útil?

If you have data on your card that is important to you, we strongly recommend that you use one of the two possible ways for data recovery (see below). For more information on our warranty policy please visit

    1. Go to and do a search for data recovery and download one of the many data recovery utilities, which are fairly simple to use. We suggest trying one of the free versions as they work just as well as the paid versions. Please note: If the computer cannot see the drive in question, unfortunately the recovery software will not be able to see the drive and recovery will not be an option with recovery software. Therefore, if the drive is not recognized, please refer to option 2 below.
    2. Contact a company that specializes in data recovery services such as Driver Savers at and Ontrack at just to name a couple or you can do a search on Google for data recovery.

FAQ: KFC-012611-GEN-08

¿Fue útil?

Eso se debe a una limitación del sistema FAT de archivos. Para poder transferir más archivos a la tarjeta, se debe eliminar los archivos que ya están almacenados, crear carpetas en la tarjeta y copiar los archivos a ellas. Una vez hecho eso, debería ser posible transferir más archivos a la tarjeta. También puede volver a dar formato a la tarjeta, con el sistema FAT32 de archivos. Asegúrese de que el o los dispositivos en los que utiliza la tarjeta sean compatibles con dicho sistema de archivos.

FAQ: KFC-012611-GEN-03

¿Fue útil?

Depending on what the device supports, you may be running into a incompatibility related issue. To confirm, you should refer to your device’s user manual for assistance. Please see below for more details.

Card Type - With various card types available, it's important to make sure you are using one that is supported by your device. For example, some card types include: SDHC, SDXC, and SDUC. Although some devices may support all three card types, older devices may only support one or two. Please check your devices user manual to confirm which card types it supports.

Card Capacity - Along with card types, there is also card capacity. With card capacities ranging from less than 2GB up to 128TB and above, it is important to confirm which capacities are supported by the device in question.

File System - The File System can also cause support related symptoms. With the various card capacities comes different File Systems, such as FAT, NTFS, and exFAT to name a few. Please check your devices user manual to confirm which File Systems are supported. If your card is utilizing an unsupported File System, you may be able to resolve by reformatting the card with a compatible File System.

FAQ: KFC-012711-GEN-04

¿Fue útil?

Kingston no distribuye medios de memoria Flash previamente protegidos por contraseña. La contraseña puede haber sido generada por un programa de terceros o por un teléfono celular. Para poder volver a abrir la tarjeta, utilice el programa de terceros que generó la contraseña o el código de bloqueo asignado al teléfono celular.

FAQ: KFC-012611-GEN-06

¿Fue útil?

La clasificación X es una medida del rendimiento de la tarjeta. Se calcula al dividir la velocidad de escritura de la tarjeta (en KB/s) entre 150*. Visto de otra manera, se puede determinar la velocidad de escritura de una tarjeta al multiplicar su clasificación X por 150 KB/s. Por ejemplo:

50X = 50(multiplicador) x 150 KB/s = 7,5 MB/s

* 1 KB = 1000 Bytes; 1 MB = 1 millón de Bytes.

FAQ: KFC-012611-GEN-05

¿Fue útil?

No. No damos asistencia en el uso de nuestras tarjetas de memoria como dispositivos de arranque, discos fijos ni dispositivos desde los que se pueda correr un sistema operativo.

FAQ: KFC-011911-GEN-01

¿Fue útil?

The Windows exFAT file system is supported natively on Windows 7 and above and macOS X 10.6.6 and above. 

FAQ: KGF-022811-GEN-02

¿Fue útil?

Still Need Assistance?

Llame al Servicio al Cliente

Lunes a viernes 6 a.m.-6 p.m. PT

+1 (800)435-0640

Chat With Support

Chatee ahora