Frequently Asked Questions

Part Specific FAQs

My new Predator PCIe drive does not fit in the M.2 socket on my motherboard. Why?

Make sure that the M.2 socket is M keyed. The Predator M.2 card will not work in an M.2 socket that is B keyed (see figure below). This is because only M keyed M.2 sockets support PCIe x4 capability.

FAQ: KSD-032015-PRE-01
What types of sockets will the Predator drive with HHHL adapter work with?

The adapter will fit in PCIe x4, x8 and x16 sockets. It will not work in a PCIe x1 socket or a legacy PCI socket.

FAQ: KSD-032015-PRE-02
Why is my Predator M.2 card not detected by the BIOS?

Try resetting the BIOS to default settings. Check that the M.2 socket is enabled. In some cases, the M.2 socket is shared with a PCIe slot. You will have to choose between one or the other. If none of this works, see if there is a BIOS update. You may need to reset the BIOS to default settings again after the update.

FAQ: KSD-032015-PRE-03
Why is the Predator M.2 drive is not running at the advertised speeds?

Your M.2 socket must be at least PCIe Gen 2 x4 compatible in order to run this card at the maximum speed. The drive will work in an M.2 PCIe x1 or x2 socket, but at a slower speed. Also, make sure that in the BIOS, the M.2 slot is linked to the PCIe bus as a x4 socket.

FAQ: KSD-032015-PRE-04
Can I run two Predator drives together in RAID 0?

Yes you can, but you will not be able to use this as a boot drive.

FAQ: KSD-032015-PRE-05
When attempting to boot from my Predator SSD, the BIOS states "The current BIOS settings do not fully support the boot device". How do I resolve this?

Some motherboards require "Compatibility Support Module (CSM)" to be enabled in the BIOS in order to boot from a PCIe SSD. By default, this should be enabled. If it is disabled, please follow the BIOS instructions to resolve the issue or consult your motherboard manufacturer's documentation.

FAQ: KSD-070915-PRE-06

OS/Compatibility FAQs

When performing a fresh installation or MacOS High Sierra on my new SSD, it states that the drive is not detected. It works fine if it is an upgrade installation. How do I resolve this?
During the OS installation, go to UTILITIES / TERMINAL 

In terminal type: 

diskutil list 

Then press RETURN. Scroll up to top and verify the Kingston SSD disk (i.e. disk0, disk1, etc).

Then type: 

diskutil mountDISK disk0 (or whichever ddisk is the Kingston SSD). 

Then press RETURN. It should show "mounted successfully".

Then type: 

diskutil eraseDISK apfs YOURDRIVENAME disk0 (or whichever disk is the Kingston SSD) 

Warning – This step (eraseDISK command) will delete all data on the target drive. Confirm that you have selected the drive you wish to delete and then continue. 

Then press RETURN. It should show "successful". Then exit terminal and proceed with the normal installation of the OS. FAQ: KSD-092917-GEN-21

More Questions

What is ESD?

ElectroStatic Discharge, ESD is simply the discharge of built-up static electricity. ESD should not be taken lightly as this is one of the few things that an individual can do to damage or destroy their computer or hardware components. It is like when you rub your feet on the carpet and you touch something metal. ESD can occur without the user feeling a shock and will occur when only working on the inside of the computer or handling hardware.

How to help prevent ESD
The best method of preventing ESD is to use an ESD wrist strap or an earthing mat or table. However, because most users do not have access to these items, we have included the below steps to help reduce the chance of ESD as much as possible.

  • Standing – We recommend that you are standing at all times when working on the computer. Sitting on a chair can generate more electrostatic.
  • Cables – Make sure that everything is removed from the back of the computer (power cable, mouse, keyboard, etc).
  • Clothes – Do not wear any clothing that conducts a lot of Electrical Charge, such as a wool jumper.
  • Accessories – To help reduce ESD and prevent other problems, it is also a good idea to remove all jewellery.
  • Weather – Electrical storms can increase the ESD risk; unless absolutely necessary, try not to work on a computer during an electrical storm. In very dry areas, the air itself becomes a part of the electrostatic build-up mechanism every time there is an air flow (wind, air conditioning, blower) passing over an insulated surface. Do not let high humidity levels build false confidence, and beware of corrosion problems with interconnects and other electrical interfaces.

To learn more about ESD and how to protect your electronics, please refer to the below site.

ESD Association
http://www.esda.org/aboutESD.html

FAQ: KTC-Gen-ESD

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