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Frequently Asked Questions

Part Specific FAQs

iTunes movies are protected by Digital Rights Management and are not allowed to be played from an external device like the Bolt. FAQ: KDT-082917-BOLT-01
Yes. To do this, go to View then select the image or video you want to save and then share it via share icon and chose device in the options. FAQ: KDT-082917-BOLT-02
No, the Bolt does not support charging passthrough. The Bolt will drain the battery the most during the first/long transfers. Please make sure to unplug the Bolt from the iOS device when not in use to prevent battery use. FAQ: KDT-082917-BOLT-03
No. The Bolt app will transfer photos and videos directly saved on the iOS device in use. FAQ: KDT-082917-BOLT-04
This is a built in limitation on your iOS device. Please move or delete files saved on the iOS device to continue recording. FAQ: KDT-082917-BOLT-05
The purpose of the passcode is to protect your installation of the app. Since the Bolt app allows you to transfer and delete photos and videos on your Apple device, we want you to have the option to protect the transfer and settings on your phone app. It does not protect the files from being accessed if the Bolt is connected to a computer or another iOS device. FAQ: KDT-082917-BOLT-06

The Bolt supports the following video formats: 3gp, avi, flv, m4v, mkv, mov, mp4, mpg, mts, and wmv. Verify the resolution is not too high for the phone or tablet.

It also supports viewing PDF files.

FAQ: KDT-060818-BOLT-08
Unfortunately, the Bolt app cannot change the language on multi-language video files. The video will play in the default language of the file. FAQ: KDT-060818-BOLT-09

General USB FAQs

1. The DataTraveler could be conflicting with a pre-assigned drive letter. To resolve, do the following (Do not do this for a "Privacy" drive that assigns two drive letters):

    1. Insert the DataTraveler and open "Control Panel". Then open "Administrative Tools".
    2. Open Computer Management
    3. Select “Disk Management” on the left window pane.
    4. Locate the DataTraveler on the right window pane.
    5. Right-click on the drive and select “Change Drive Letter and Paths.”
    6. Click Change and select a new drive letter from the drop-down box. Then click OK.

2. The DataTraveler may be conflicting with pre-installed software. Disable all applications running in the background prior to installation of the Data Traveler.

3. Make sure Windows, any USB controller drivers and the system BIOS for you computer is up to date.

4. If you have a desktop computer, make sure the DataTraveler is inserted directly into one of the main USB ports on the back of the PC. Front ports, keyboard ports or USB Hubs may not supply sufficient power for the High Speed DataTraveler to function properly.

5. Check for a possible conflict is another USB device such as a printer or USB card reader. Unplug the other USB device, insert the DataTraveler drive and restart the system. After the DataTraveler is configured you should then be able to connect the other USB device.

FAQ: KDT-012314-GEN-02

To transfer files larger than 4GB, the DataTraveler must have a NTFS or exFAT file system. Unfortunately, the FAT32 file system is not capable of handling a single file larger than 4GB (to be exact, one byte less than 4GB). Follow the steps below to format the DataTraveler with an NTFS File system:

Warning, all data on the DataTraveler will be lost! Please back up the data on the DataTraveler before proceeding.

  1. Locate My Computer(Computer in Vista and 7). Right-click on the Kingstondrive and select Format.
  2. Select NTFS or exFAT fromthe file system drop-down list.
  3. Select Quick Format as theFormat option and click Start.
    Note: If NTFS is not an availableoption, close the Format window and follow steps 4-9.
  4. Right-click My Computer(Computer in Vista) and select Properties.
  5. Select the Hardware tab andclick Device Manager.
  6. Expand Disk Drives andright-click on the Kingston drive. Select Properties.
  7. Click on the Policies taband select "Optimize for performance”.
  8. Click OK.
  9. Repeat steps 1-3.

Be aware that MacOS 10.6.5 will support full read and write access to exFAT formatted drives. MacOS still has read only access to NTFS formatted drives.

Some devices (MP3 players,digital photo frames, etc) will not read NTFS or exFAT file systems.

Also, Windows XP and Vistawill require an update in order to access exFAT.

FAQ: KDT-010611-GEN-05

Some of the flash storagedevice’s listed capacity is used for formatting and other functions and is notavailable for data storage. Therefore, you will not see the full capacity.

When a flash storage device is manufactured, steps are taken to ensure that the device operates reliably and permits the host device (computer, digital camera, PDA, etc.) to access the memory cells; i.e., to store and retrieve data on the flash storage device. These steps, loosely called "formatting", use some of the memory cells within the device and thus reduce the capacity available for data storage by the end user.

Formatting includes the followingoperations:

  1. Testing each memory cell inthe flash storage device.
  2. Identifying all defectivecells and taking steps to ensure that no data will be written to or read from adefective cell.
  3. Reserving some cells to serve as "spares." Flash memory cells have a long but finite lifetime. Therefore, some cells are held in reserve to replace any memory cells that may fail over time.
  4. Creating a File AllocationTable (FAT) or other directory. To enable flash storage devices to store and access customer files conveniently, a file management system must be created to allow any device or computer to identify the files stored in the flash storage device. The most common type of file management system for flash storage devices is the File Allocation Table (FAT), which is also used on hard drives.
  5. Reserving some cells foruse by the flash storage device’s controller, e.g., for storing firmwareupdates and other controller-specific information.
  6. Where applicable, reservingsome cells for special features. For example, thespecification for Secure Digital (SD) cards requires reserved areas to supportspecial copy protection and security features.
FAQ: KDT-010611-GEN-06

If you have data on the DataTraveler that is important to you, we strongly recommend that you use one of the two possible means of data recovery (see below). Kingston does not offer data recovery services. For more information on ourwarranty policy, please visit http://www.kingston.com/company/warranty.asp

  1. Contact a company thatspecialises in data recovery services, such as Driver Savers at www.drivesavers.com or Ontrack at www.ontrack.com or carry out a Googlesearch for "data recovery".
  2. Go to www.download.com, search for "datarecovery" and download one of the many utilities for data recovery whichare fairly simple to use. We suggest trying one of the free versions as they work just as well as the paid versions. However for this option to work, the computer must assign a drive letter to the device. Even so it is not guaranteed to work. If it does not, option 1 would be your best bet.

KDT-012611-GEN-25

FAQ: KDT-012611-GEN-25

Windows related FAQs

Windows assigns new drives to the next available physical drive. It will sometimes take the same drive letter as a network drive for this reason. This is a common problem with removable storage devices.

To resolve this go to Control Panel > Administrative Tools > Computer Management. Note the drives on the right window pane. See if the Kingston (x) is recognised. (x) denotes the drive letter that Windows assigned to the Data Traveler.

If the DataTraveler isusing the same drive letter as one of the other drives, right-click theKingston Drive letter and click on "Change Drive Letter and Paths".

In the next dialog box,click on the "Change" button and assign a drive letter that is notcurrently being used.

Note: Do not manually change drive letters if you have a "Privacy" DataTraveler that assigns two drive letters for the device.

FAQ: KDT-010611-GEN-03

Mac/Linux related FAQs

On Macs, you first have to empty the trash can in order to regain the space. You may have to plug the drive back in after emptying the trash.

If this does not work then the device should be completely reformatted. Please follow these instructions for formatting your Kingston device.

WARNING: Formatting will erase all your data so please make sure you have a copy before proceeding.

  1. Go to Go > Applications > Utilities and Open Disk Utility.
  2. Choose your drive from theleft panel and then click Erase on the right.
  3. Select a Volume Format.Choosing MS-DOS File System will allow the drive to work on the Mac and Windows operating systems. If used only in a Mac then select Mac OS Extended as the Volume Format.
  4. Click Erase.

FAQ: KDT-010611-GEN-04

To resolve this, make sure to insert the drive directly into the USB ports located on the computer. The USB ports found on the keyboard and some hubs may not supply sufficient power to operate the Kingston DataTraveler properly. Also, go to Finder>Preferences>Sidebar and ensure that CD, DVD and iPod and External Disks are selected.

FAQ: KDT-010611-GEN-18

Contact Technical Support

Questions about a Kingston product you already own? Ask a Kingston expert.

Call Technical Support

Monday-Friday 6 a.m.-6 p.m. PST

+1 (800)435-0640

Frequently Asked Questions

More Questions

1. The DataTraveler could be conflicting with a pre-assigned drive letter. To resolve, do the following (Do not do this for a "Privacy" drive that assigns two drive letters):

    1. Insert the DataTraveler and open "Control Panel". Then open "Administrative Tools".
    2. Open Computer Management
    3. Select “Disk Management” on the left window pane.
    4. Locate the DataTraveler on the right window pane.
    5. Right-click on the drive and select “Change Drive Letter and Paths.”
    6. Click Change and select a new drive letter from the drop-down box. Then click OK.

2. The DataTraveler may be conflicting with pre-installed software. Disable all applications running in the background prior to installation of the Data Traveler.

3. Make sure Windows, any USB controller drivers and the system BIOS for you computer is up to date.

4. If you have a desktop computer, make sure the DataTraveler is inserted directly into one of the main USB ports on the back of the PC. Front ports, keyboard ports or USB Hubs may not supply sufficient power for the High Speed DataTraveler to function properly.

5. Check for a possible conflict is another USB device such as a printer or USB card reader. Unplug the other USB device, insert the DataTraveler drive and restart the system. After the DataTraveler is configured you should then be able to connect the other USB device.

FAQ: KDT-012314-GEN-02

Windows assigns new drives to the next available physical drive. It will sometimes take the same drive letter as a network drive for this reason. This is a common problem with removable storage devices.

To resolve this go to Control Panel > Administrative Tools > Computer Management. Note the drives on the right window pane. See if the Kingston (x) is recognised. (x) denotes the drive letter that Windows assigned to the Data Traveler.

If the DataTraveler isusing the same drive letter as one of the other drives, right-click theKingston Drive letter and click on "Change Drive Letter and Paths".

In the next dialog box,click on the "Change" button and assign a drive letter that is notcurrently being used.

Note: Do not manually change drive letters if you have a "Privacy" DataTraveler that assigns two drive letters for the device.

FAQ: KDT-010611-GEN-03

On Macs, you first have to empty the trash can in order to regain the space. You may have to plug the drive back in after emptying the trash.

If this does not work then the device should be completely reformatted. Please follow these instructions for formatting your Kingston device.

WARNING: Formatting will erase all your data so please make sure you have a copy before proceeding.

  1. Go to Go > Applications > Utilities and Open Disk Utility.
  2. Choose your drive from theleft panel and then click Erase on the right.
  3. Select a Volume Format.Choosing MS-DOS File System will allow the drive to work on the Mac and Windows operating systems. If used only in a Mac then select Mac OS Extended as the Volume Format.
  4. Click Erase.

FAQ: KDT-010611-GEN-04

To transfer files larger than 4GB, the DataTraveler must have a NTFS or exFAT file system. Unfortunately, the FAT32 file system is not capable of handling a single file larger than 4GB (to be exact, one byte less than 4GB). Follow the steps below to format the DataTraveler with an NTFS File system:

Warning, all data on the DataTraveler will be lost! Please back up the data on the DataTraveler before proceeding.

  1. Locate My Computer(Computer in Vista and 7). Right-click on the Kingstondrive and select Format.
  2. Select NTFS or exFAT fromthe file system drop-down list.
  3. Select Quick Format as theFormat option and click Start.
    Note: If NTFS is not an availableoption, close the Format window and follow steps 4-9.
  4. Right-click My Computer(Computer in Vista) and select Properties.
  5. Select the Hardware tab andclick Device Manager.
  6. Expand Disk Drives andright-click on the Kingston drive. Select Properties.
  7. Click on the Policies taband select "Optimize for performance”.
  8. Click OK.
  9. Repeat steps 1-3.

Be aware that MacOS 10.6.5 will support full read and write access to exFAT formatted drives. MacOS still has read only access to NTFS formatted drives.

Some devices (MP3 players,digital photo frames, etc) will not read NTFS or exFAT file systems.

Also, Windows XP and Vistawill require an update in order to access exFAT.

FAQ: KDT-010611-GEN-05

Some of the flash storagedevice’s listed capacity is used for formatting and other functions and is notavailable for data storage. Therefore, you will not see the full capacity.

When a flash storage device is manufactured, steps are taken to ensure that the device operates reliably and permits the host device (computer, digital camera, PDA, etc.) to access the memory cells; i.e., to store and retrieve data on the flash storage device. These steps, loosely called "formatting", use some of the memory cells within the device and thus reduce the capacity available for data storage by the end user.

Formatting includes the followingoperations:

  1. Testing each memory cell inthe flash storage device.
  2. Identifying all defectivecells and taking steps to ensure that no data will be written to or read from adefective cell.
  3. Reserving some cells to serve as "spares." Flash memory cells have a long but finite lifetime. Therefore, some cells are held in reserve to replace any memory cells that may fail over time.
  4. Creating a File AllocationTable (FAT) or other directory. To enable flash storage devices to store and access customer files conveniently, a file management system must be created to allow any device or computer to identify the files stored in the flash storage device. The most common type of file management system for flash storage devices is the File Allocation Table (FAT), which is also used on hard drives.
  5. Reserving some cells foruse by the flash storage device’s controller, e.g., for storing firmwareupdates and other controller-specific information.
  6. Where applicable, reservingsome cells for special features. For example, thespecification for Secure Digital (SD) cards requires reserved areas to supportspecial copy protection and security features.
FAQ: KDT-010611-GEN-06

To resolve this, make sure to insert the drive directly into the USB ports located on the computer. The USB ports found on the keyboard and some hubs may not supply sufficient power to operate the Kingston DataTraveler properly. Also, go to Finder>Preferences>Sidebar and ensure that CD, DVD and iPod and External Disks are selected.

FAQ: KDT-010611-GEN-18

If you have data on the DataTraveler that is important to you, we strongly recommend that you use one of the two possible means of data recovery (see below). Kingston does not offer data recovery services. For more information on ourwarranty policy, please visit http://www.kingston.com/company/warranty.asp

  1. Contact a company thatspecialises in data recovery services, such as Driver Savers at www.drivesavers.com or Ontrack at www.ontrack.com or carry out a Googlesearch for "data recovery".
  2. Go to www.download.com, search for "datarecovery" and download one of the many utilities for data recovery whichare fairly simple to use. We suggest trying one of the free versions as they work just as well as the paid versions. However for this option to work, the computer must assign a drive letter to the device. Even so it is not guaranteed to work. If it does not, option 1 would be your best bet.

KDT-012611-GEN-25

FAQ: KDT-012611-GEN-25
iTunes movies are protected by Digital Rights Management and are not allowed to be played from an external device like the Bolt. FAQ: KDT-082917-BOLT-01
Yes. To do this, go to View then select the image or video you want to save and then share it via share icon and chose device in the options. FAQ: KDT-082917-BOLT-02
No, the Bolt does not support charging passthrough. The Bolt will drain the battery the most during the first/long transfers. Please make sure to unplug the Bolt from the iOS device when not in use to prevent battery use. FAQ: KDT-082917-BOLT-03
No. The Bolt app will transfer photos and videos directly saved on the iOS device in use. FAQ: KDT-082917-BOLT-04
This is a built in limitation on your iOS device. Please move or delete files saved on the iOS device to continue recording. FAQ: KDT-082917-BOLT-05
The purpose of the passcode is to protect your installation of the app. Since the Bolt app allows you to transfer and delete photos and videos on your Apple device, we want you to have the option to protect the transfer and settings on your phone app. It does not protect the files from being accessed if the Bolt is connected to a computer or another iOS device. FAQ: KDT-082917-BOLT-06

The Bolt supports the following video formats: 3gp, avi, flv, m4v, mkv, mov, mp4, mpg, mts, and wmv. Verify the resolution is not too high for the phone or tablet.

It also supports viewing PDF files.

FAQ: KDT-060818-BOLT-08
Unfortunately, the Bolt app cannot change the language on multi-language video files. The video will play in the default language of the file. FAQ: KDT-060818-BOLT-09

Contact Technical Support

Questions about a Kingston product you already own? Ask a Kingston expert.

Call Technical Support

Monday-Friday 6 a.m.-6 p.m. PST

+1 (800)435-0640

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