Frequently Asked Questions

Part Specific FAQs

When I insert this IronKey into my Windows computer, I receive an error stating "(IronKey) requires two free drive letters" or "(Ironkey) could not start". Why?

This IronKey requires two consecutive drive letters AFTER the last physical disk that appears before the ‘gap’ in drive letter assignments (see figure below). This does NOT pertain to network shares because they are specific to user profiles and not the system hardware profile itself, thus appearing available to the OS.

This means that Windows may assign the IronKey a drive letter that’s already in use by a network share or Universal Naming Convention (UNC) path, causing a drive letter conflict. If this happens, please consult your administrator or help desk department for information on changing drive letter assignments in Windows Disk Management (administrator privileges required.)

In this example, the IronKey uses drive F:, which is the first available drive letter after drive E: (the last physical disk before the drive letter gap). Since letter G: is a network share and not part of the hardware profile, the IronKey may attempt to use it as its second drive letter, causing a conflict.

If there are no network shares on your system and the IronKey still won’t load, you may have a gap between drive letters that only has one drive letter free. If you do not have any other drive letters or there is a gap bigger than two drive letters, check to see if you have a flash card reader in your computer. In many cases, these drive letters are hidden until a card is inserted.

You will need to move the conflicting drive letter in order for the IronKey to work. Go to control panel>administrative tools>computer management>disk management. Note the drives on the bottom window pane. Right-click on the conflicting drive letter and choose "change drive letter and paths". In the next dialog box, click on the "Change" button and assign a new drive letter that does not conflict with the IronKey.

it is possible that a card reader, removable disk or other previously installed device is holding on to a drive-letter assignment and still causing a conflict.

Please note that Drive Letter Management, or DLM, has improved significantly in Windows XP SP3, Vista and 7, so you may not come across this issue, but if you are unable to resolve the conflict, please contact Kingston’s Technical Support Department for further assistance.

FAQ: KDT-101916-D300-01
When I run the software on my new D300 drive, It asks for an activation code. How do I get this code?

This indicates that you have a D300 Managed (D300M) drive. Managed devices are designed for large-scale deployments and the use of a centrally managed IronKey Enterprise Management Service (a yearly licence per device and separate purchase) is needed. It is this Management Service that issues activation codes and is administered by an administrator. A minimum of two devices are needed to run an Enterprise account. This drive cannot be used as a standalone secure USB drive.

FAQ: KDT-092916-D300M-01
Where do I find the serial number for my Ironkey drive?
For a non-managed model, here is where to find the serial number:

1. Plug In Ironkey drive
2. Run IronKey.exe
3.Enter password and login to IronKey
4. In the windows System tray (bottom right corner of windows), right click on IronKey icon and select "About IronKey D300"

 

5. Serial number will be visible here (Highlighted in red box):

 


For a managed or enterprise model that is not yet activated, here is where to find the serial number:

1. Plug in your IronKey drive
2. Run IronKey.exe
3. When you see the control panel asking for activation code, Hold the" CTRL" key and "Left Click" on the IronKey logo on the top left control panel (Picture below)

 

4. The Configuration window will pop up with the serial number (highlighted in the red box)


FAQ: KDT-0050918-IK-01
If I forget my password or the drive no longer accepts my password, can the data on the drive be recovered?
No. The data on the drive cannot be recovered. Even if you create a new password, the data on the drive is erased and a new encryption key is created. Also, the number of failed password attempts cannot be increased. Unless you can provide a password that the drive will accept, the data on the drive will be lost.

FAQ: KDT-111714-PRV-05
Can this secure USB flash drive be formatted to work as a standard USB drive or the security be disabled to remove the password requirement?

This drive is designed to be 100% encrypted. The security is built into the drive and cannot be removed or disabled.

FAQ: KDT-012914-PRV-04
After upgrading to Windows 10, I cannot log in to my secure USB drive. The password Windows appears briefly and then disappears. How can I resolve this?

The problem may occur because the update has deleted your user Temp folder. The drive uses this when running the security software.

To access the location of this folder, you must first un-hide all files and folders. To un-hide the files and folders, right-click on the Start button and select File Explorer, click on File at the top then on Change Folder and Search Options. Click on the View tab and select Show Hidden Files and Folders.

Once un-hidden, go to the C: drive>Users>Username (where username should be your name)>App Data. If there is no file called Temp, create a new folder and name it Temp. Once this is done, try your drive again.

FAQ: KDT-101515-PRV-08

General USB FAQs

Can I use my DataTraveler as a bootable USB device?

Although it is possible to boot from the DataTraveler, it is not a feature Kingston supports.These drives are intended as storage devices.

FAQ: KTD-082913-GEN-27
My DataTraveler will not accept a 4GB or larger file. Why?

To transfer files larger than 4GB, the DataTraveler must have a NTFS or exFAT file system. Unfortunately, the FAT32 file system is not capable of handling a single file larger than 4GB (to be exact, one byte less than 4GB). Follow the steps below to format the DataTraveler with an NTFS File system:

Warning, all data on the DataTraveler will be lost! Please back up the data on the DataTraveler before proceeding.

  1. Locate My Computer(Computer in Vista and 7). Right-click on the Kingstondrive and select Format.
  2. Select NTFS or exFAT fromthe file system drop-down list.
  3. Select Quick Format as theFormat option and click Start.
    Note: If NTFS is not an availableoption, close the Format window and follow steps 4-9.
  4. Right-click My Computer(Computer in Vista) and select Properties.
  5. Select the Hardware tab andclick Device Manager.
  6. Expand Disk Drives andright-click on the Kingston drive. Select Properties.
  7. Click on the Policies taband select "Optimize for performance”.
  8. Click OK.
  9. Repeat steps 1-3.

Be aware that MacOS 10.6.5 will support full read and write access to exFAT formatted drives. MacOS still has read only access to NTFS formatted drives.

Some devices (MP3 players,digital photo frames, etc) will not read NTFS or exFAT file systems.

Also, Windows XP and Vistawill require an update in order to access exFAT.

FAQ: KDT-010611-GEN-05

Windows related FAQs

When I insert my drive and the security software is launched, I do not get a password prompt. The drive does work under administrator. How do I resolve this?

We've seen this happen when security software blocks the user's ability to write to CDs/DVDs. Run gpedit.msc and go to Windows Settings>Security Settings>Local Policies>Security Options and make sure Devices: Restrict CD-ROM access to locally logged-on user only is set to disabled.

Also, too many entries for mounted devices in older computers can cause this problem. When all the entries cleared the drive should work again. To do this, go to start and type regedit in the search field. Make sure to back up your registry before making any changes. Here are instructions for backing up your registry.

http://windows.microsoft.com/en-GB/windows-vista/Back-up-the-registry

In the directory list on the left side, find the entry HKEY_LOCAL_MACHINE\SYSTEM\MountedDevices. Remove all entries except for default (it won't let you anyway).

You can also look at Device Manager when the Data Traveler is connected to see if the drive comes up with any yellow exclamation marks. Uninstalling the device with the exclamation mark and scanning for new hardware sometimes will work as well. You may want to try this even if you do not see any yellow exclamation marks for this device. You will need to run the uninstall as the Admin to be able to perform this while logged-in as a non-Admin.

Also check the setting for your security programs (Norton, Symantec, etc).

FAQ: KDT-121311-PRV-03

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