To transfer files larger than 4GB, the DataTraveler must have a NTFS or exFAT file system. Unfortunately, the FAT32 file system is not capable of handling a single file larger than 4GB (to be exact, one byte less than 4GB). Follow the steps below to format the DataTraveler with an NTFS File system:

Warning, all data on the DataTraveler will be lost! Please back up the data on the DataTraveler before proceeding.

1. Locate My Computer(Computer in Vista and 7). Right-click on the Kingstondrive and select Format.
2. Select NTFS or exFAT fromthe file system drop-down list.
3. Select Quick Format as theFormat option and click Start.
   Note: If NTFS is not an availableoption, close the Format window and follow steps 4-9.
4. Right-click My Computer(Computer in Vista) and select Properties.
5. Select the Hardware tab andclick Device Manager.
6. Expand Disk Drives andright-click on the Kingston drive. Select Properties.
7. Click on the Policies taband select "Optimize for performance”.
8. Click OK.
9. Repeat steps 1-3.

Be aware that MacOS 10.6.5 will support full read and write access to exFAT formatted drives. MacOS still has read only access to NTFS formatted drives.

Some devices (MP3 players,digital photo frames, etc) will not read NTFS or exFAT file systems.

Also, Windows XP and Vistawill require an update in order to access exFAT.

Some of the flash storagedevice’s listed capacity is used for formatting and other functions and is notavailable for data storage. Therefore, you will not see the full capacity.

When a flash storage device is manufactured, steps are taken to ensure that the device operates reliably and permits the host device (computer, digital camera, PDA, etc.) to access the memory cells; i.e., to store and retrieve data on the flash storage device. These steps, loosely called "formatting", use some of the memory cells within the device and thus reduce the capacity available for data storage by the end user.

Formatting includes the followingoperations:

1. Testing each memory cell inthe flash storage device.
2. Identifying all defectivecells and taking steps to ensure that no data will be written to or read from adefective cell.
3. Reserving some cells to serve as "spares." Flash memory cells have a long but finite lifetime. Therefore, some cells are held in reserve to replace any memory cells that may fail over time.
4. Creating a File AllocationTable (FAT) or other directory. To enable flash storage devices to store and access customer files conveniently, a file management system must be created to allow any device or computer to identify the files stored in the flash storage device. The most common type of file management system for flash storage devices is the File Allocation Table (FAT), which is also used on hard drives.
5. Reserving some cells foruse by the flash storage device’s controller, e.g., for storing firmwareupdates and other controller-specific information.
6. Where applicable, reservingsome cells for special features. For example, thespecification for Secure Digital (SD) cards requires reserved areas to supportspecial copy protection and security features.

If you have a desktop computer, make sure the DataTraveler is inserted directly into one of the main USB ports. These USB ports are usually located in the back of the tower. If these ports are difficult to access, we recommend a 3ft USB extension cable.

Unplug the other USB device, insert the DataTraveler drive and restart the system. After the DataTraveler is configured you should then be able to connect the other USB device.

1. The DataTraveler could be conflicting with a pre-assigned drive letter. To resolve, do the following (Do not do this for a "Privacy" drive that assigns two drive letters):

1. Insert the DataTraveler and open "Control Panel". Then open "Administrative Tools".
2. Open Computer Management
3. Select “Disk Management” on the left window pane.
4. Locate the DataTraveler on the right window pane.
5. Right-click on the drive and select “Change Drive Letter and Paths.”
6. Click Change and select a new drive letter from the drop-down box. Then click OK.

2. The DataTraveler may be conflicting with pre-installed software. Disable all applications running in the background prior to installation of the Data Traveler.

3. Make sure Windows, any USB controller drivers and the system BIOS for you computer is up to date.

4. If you have a desktop computer, make sure the DataTraveler is inserted directly into one of the main USB ports on the back of the PC. Front ports, keyboard ports or USB Hubs may not supply sufficient power for the High Speed DataTraveler to function properly.

5. Check for a possible conflict is another USB device such as a printer or USB card reader. Unplug the other USB device, insert the DataTraveler drive and restart the system. After the DataTraveler is configured you should then be able to connect the other USB device.

If you have data on the DataTraveler that is important to you, we strongly recommend that you use one of the two possible means of data recovery (see below). Kingston does not offer data recovery services. For more information on ourwarranty policy, please visit http://www.kingston.com/company/warranty.asp

1. Contact a company thatspecialises in data recovery services, such as Driver Savers at www.drivesavers.com or Ontrack at www.ontrack.com or carry out a Googlesearch for "data recovery".
2. Go to www.download.com, search for "datarecovery" and download one of the many utilities for data recovery whichare fairly simple to use. We suggest trying one of the free versions as they work just as well as the paid versions. However for this option to work, the computer must assign a drive letter to the device. Even so it is not guaranteed to work. If it does not, option 1 would be your best bet.

KDT-012611-GEN-25

This usually is caused by a program that re-partitions the drive to a smaller capacity it can use. The native Windows format utility is usually not able to restore the capacity. We suggest you search online for a third party format utility.

Although it is possible to boot from the DataTraveler, it is not a feature Kingston supports.These drives are intended as storage devices.

Windows assigns new drives to the next available physical drive. It will sometimes take the same drive letter as a network drive for this reason. This is a common problem with removable storage devices.

To resolve this go to Control Panel > Administrative Tools > Computer Management. Note the drives on the right window pane. See if the Kingston (x) is recognised. (x) denotes the drive letter that Windows assigned to the Data Traveler.

If the DataTraveler isusing the same drive letter as one of the other drives, right-click theKingston Drive letter and click on "Change Drive Letter and Paths".

In the next dialog box,click on the "Change" button and assign a drive letter that is notcurrently being used.

Note: Do not manually change drive letters if you have a "Privacy" DataTraveler that assigns two drive letters for the device.

Change Legacy USB supportin the BIOS to Disabled (or the opposite of what it is set at currently).

In order to resolve this, you will need to edit the Registry. If you are not careful you could cause serious damage to the computer. Click on your Start button and then go to Run. Type in the word, "regedit", and click OK. Go to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VxD\IOS and find the word "noide" in the right pane. Delete this entry, save the changes and then reboot the system.

ReadyBoost is a Windows Vista and Windows 7 feature which has the ability to use USB flash drive storage space to improve system performance. The DataTraveler does not support Windows ReadyBoost.

You may have formatted the drive with an exFAT file system while using Windows 7. In order to resolve this, reformat the drive with the FAT32 or NTFS file system. You may also be able to update your operating system to be compatible with exFAT. However, be aware that some devices (MP3 players, digital photo frames, etc) will not read the exFAT file system.

This may be due to a power setting for your USB ports. Here are the steps to change this setting:

1. Click Start > Control Panel.
2. Click Performance and the Maintenance link.
3. Click the System ControlPanel link.
4. Click on the Hardware tab.
5. Click the Device Managerbutton.
6. Click the + in front ofUniversal Serial Bus controllers to expand this hardware category.
7. Right-click the USB RootHub and select Properties.
8. Click the Power Managementtab and deselect the box next to "Allow the computer to turn off thisdevice to save power".
9. Repeat steps 7 and 8 foreach additional USB root hub listed.
10. Reboot the computer.

Because the DataTraveler is 32GB or larger, Windows 7 will not allow you to format it to FAT32. You will have to convert it using a Command Prompt. Click on Start>Run and type in CMD and click on the OK button. Type the following in the command prompt (see image). Replace F with the drive letter for your drive. Please take notice of the spaces in between.

Windows may not recognize the MacOS Extended or Standard file system. To resolve, format the drive in MacOS DOS so that it can be used in both environments.

WARNING: Formatting will erase all of the data on the DataTraveler. Back up your data before proceeding.

1. Insert the DataTraveler into the Mac OS X machine and wait for it to mount.
2. Click on the "GO" option on the menu bar.
3. Double-click on Utilities (If you do not see Utilities, double-click on Applications and then double-click on the Utilities folder.)
4. Double-click on the Disk Utility icon.
5. On the Disk Utility Dialog box, click once on the Kingston DataTraveler active partition.
   Note: There will be two listings for the DataTraveler, the first one is the active partition and the second is the volume label.
6. Click the erase tab located on the right side of the screen.
7. Using the Volume Format drop-down, select "MS-DOS File System" from the list.
8. Click Erase.

Be aware MacOS 10.6.5 will support full read and write access to exFAT formatted drives. So formatting the drive using exFAT file system may also resolve this problem. MacOS still has read only access to NTFS formatted drives.

Some devices (MP3 players, digital photo frames, etc) will not read NTFS or exFAT file systems.

Also Windows XP and Vista will require an update in order to access exFAT.

This happens if the DataTraveler has been formatted with Microsoft Windows NTFS. To resolve, format the DataTraveler with Mac OS X using MS-DOS File System.

To format the DataTraveler with Mac OS 10.3.X, do the following:

1. Click on the "GO" option on the menu bar.
2. Double-click on "Utilities" (If you do not see Utilities, double-click on Applications and then double-click on the Utilities folder.)
3. Double-click on the "Disk Utility" icon.
4. On the Disk Utility Dialog box, click once on the Kingston DataTraveler active partition.
   Note: There will be two listings for the Data Traveler, the first one is the active partition and the second is the volume label.
5. Click the erase tab located on the right side of the screen.
6. Using the Volume Format drop-down, select "MS-DOS File System" from the list.
7. Click Erase.

Be aware MacOS 10.6.5 will support full read and write access to exFAT formatted drives. So formatting the drive using exFAT file system may also resolve this problem. MacOS still has read only access to NTFS formatted drives.

Some devices (MP3 players, digital photo frames, etc) will not read NTFS or exFAT file systems.

Also Windows XP and Vista will require an update in order to access exFAT.

For additional assistance using the Data Traveler, please visit http://www.kingston.com/support/howtodt/default.asp to view the DataTraveler "How To" videos.

On Macs, you first have to empty the trash can in order to regain the space. You may have to plug the drive back in after emptying the trash.

If this does not work then the device should be completely reformatted. Please follow these instructions for formatting your Kingston device.

WARNING: Formatting will erase all your data so please make sure you have a copy before proceeding.

1. Go to Go > Applications > Utilities and Open Disk Utility.
2. Choose your drive from theleft panel and then click Erase on the right.
3. Select a Volume Format.Choosing MS-DOS File System will allow the drive to work on the Mac and Windows operating systems. If used only in a Mac then select Mac OS Extended as the Volume Format.
4. Click Erase.

After formatting theDataTraveler in Mac OS X, the following symptoms may apply:

• The drive is not readablein Windows XP.
• While trying to format the drive in Windows, only 2GB is formatted. Additionally, two partitions are created.
• After adding data filesonto the drive via Mac, Windows cannot see the data.

This is most likely a result of using the GUID partition table, which is the default partition table for Intel-based Macs. The GUID partition table is only supported in Windows Vista. Windows 7 and Windows XP do not support this file system. To resolve, you must erase the drive via Mac OS X with the appropriate options selected. Follow the steps below to erase your drive properly with Mac OS X.

• Access Disk Utility
• Highlight the disk andselect the "Partition" tab
• Set the volume scheme to"1 Partition"
• Change the format to"MS-DOS (FAT)"
• Click the"Options" button near the bottom of the screen and select the “MasterBoot Record” partition table.
• Click "Apply" tosave the changes and reformat the drive

After the format is complete, verify that the disk is now using MBR by looking at the "Partition Map Scheme" in the lower right corner of the Disk Utility window. It should now display "Master Boot Record".

To resolve this, make sure to insert the drive directly into the USB ports located on the computer. The USB ports found on the keyboard and some hubs may not supply sufficient power to operate the Kingston DataTraveler properly. Also, go to Finder>Preferences>Sidebar and ensure that CD, DVD and iPod and External Disks are selected.

This is a problem related to copying directories (created with Finder) from and then back to a USB storage device configured with an MS-DOS/FAT file system. Until Apple releases an update addressing this issue, the following is a safe solution.

1. Launch Terminal via Applications > Utilities and type the following command, making sure to include a space at the end:
   
   dot_clean
2. Select the foldergenerating “Error code-36". Drag and drop the folderdirectly into the Terminal window.
3. The path to the folder inquestion should appear at the end of the Terminal command. For example, it may looklike:
   
   dot_clean /Users/UserName/Desktop/Test_Folder
4. Press Enter/Return to runthe command. It may appear as if nothinghas happened. However, you should now be able to transfer the folder to the USBstorage device without experiencing an error.
5. Repeat the process asneeded for additional folders.

Windows may not recognise the MacOS Extended or Standard file system. To resolve this, format the drive in MacOS DOS so that it can be used in both environments.

WARNING: Formatting will erase all of the data on the DataTraveler. Back up your data before proceeding.

1. Insert the DataTravelerinto the Mac OS X machine and wait for it to mount.
2. Click on the “GO” option onthe menu bar.
3. Double-click on Utilities(If you do not see Utilities, double-click on Applications and thendouble-click on the Utilities folder.)
4. Double-click on the DiskUtility icon.
5. In the Disk Utility Dialogbox, click once on the Kingston DataTraveler active partition. Note: There will be two listings for the DataTraveler, the first one is the active partition and the second is the volume label.
6. Click the Erase tab locatedon the right side of the screen.
7. Using the Volume Formatdrop-down, select “MS-DOS File System” from the list.
8. Click Erase.

Be aware that MacOS 10.6.5 will support full read and write access to exFAT formatted drives so formatting the drive using the exFAT file system may also resolve this problem. MacOS still has read only access to NTFS formatted drives.

Some devices (MP3 players,digital photo frames, etc) will not read NTFS or exFAT file systems.

Also, Windows XP and Vistawill require an update in order to access exFAT.

For additional assistance using the DataTraveler, CLICK HERE to view the DataTraveler "How To" videos.