Frequently Asked Questions

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Select the link below to download the latest update for the DTVP30AV encrypted USB drive.
This update provides compatibility for macOS Big Sur.

Note 1: Please read the included updater instructions in its entirety prior to running the update.
Note 2: This updater is only for DTVP30AV with CLVX inquiry version

Native macOS Update: https://media.kingston.com/support/downloads/DTVP30AV_Mac_Updater.zip
FAQ: KTD-DTVP30AV-SUR

Part Specific FAQs

The changes Apple made in MacOS 10.11 disabled the functionality of our secure USB drives. We recommend that you update your Kingston secure USB drive by downloading and installing one of the updates provided on the following page.

Update for MacOS 10.11 support

If you have a custom secure USB drive, please contact your IT department. 

FAQ: KTD-DTVP30AV-ELCAP

Contact Technical Support

Questions about a Kingston product you already own? Ask a Kingston expert.

Call Technical Support

Monday-Friday 6 a.m.-6 p.m. PT

+1 (800)435-0640

Frequently Asked Questions

More Questions

The changes Apple made in MacOS 10.11 disabled the functionality of our secure USB drives. We recommend that you update your Kingston secure USB drive by downloading and installing one of the updates provided on the following page.

Update for MacOS 10.11 support

If you have a custom secure USB drive, please contact your IT department. 

FAQ: KTD-DTVP30AV-ELCAP

Contact Technical Support

Questions about a Kingston product you already own? Ask a Kingston expert.

Call Technical Support

Monday-Friday 6 a.m.-6 p.m. PT

+1 (800)435-0640