Frequently Asked Questions

Part Specific FAQs

After updating to Mac OS X 10.11 (El Capitan), I get error 'Unable to start the DTXX application...' or 'ERR_COULD_NOT_START'. How do I resolve this?

The changes Apple made in MacOS 10.11 disabled the functionality of our secure USB drives. We recommend that you update your Kingston secure USB drive by downloading and installing one of the updates provided on the following page.

Update for MacOS 10.11 support

If you have a custom secure USB drive, please contact your IT department. 

FAQ: KTD-DTVP30AV-ELCAP

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