Kingston Limited Warranty Statement

Complete information regarding Kingston's warranties is listed below. You can jump directly to the section you want more quickly by selecting the topic you need from the list below:

Kingston warrants to the original end user customer that its products are free from defects in material and workmanship on the terms and conditions set forth herein. Subject to the conditions and limitations set forth below, Kingston will, at its option, either repair or replace any part of its products that prove defective by reason of improper workmanship or materials. Repaired parts or replacement products will be provided by Kingston on an exchange basis, and will be either new or recertified. All recertified products have been tested to ensure that they are functionally equivalent to new products. If Kingston is unable to repair or replace the product, it will refund or credit the lesser of either the current value of the product at the time the warranty claim is made or the purchase price. Proof of purchase must be provided showing the original date and place of purchase, as well as the product description and price.

This limited warranty does not cover any damage to the product that results from (a) improper installation, accident, abuse, misuse, natural disaster, insufficient or excessive electrical supply, abnormal mechanical or environmental conditions, (b) cosmetic damage, including but not limited to scratches, dents and cracks on touch-screens or casings; or (c) any unauthorized disassembly, repair or modification. This limited warranty shall not apply if: (i) the product was not used in accordance with any accompanying instructions, or (ii) the product was not used for its intended function.

This limited warranty also does not apply to any product on which the original identification information has been altered, obliterated or removed, that has not been handled or packaged correctly, that has been sold as second-hand or that has been resold contrary to U.S.A. and other applicable export regulations.

For IronKey™ drives, compatibility information may be found on the product datasheet published on www.kingston.com. Kingston makes no guarantee that IronKey™ software will be compatible with future hardware or operating system changes or upgrades.

This limited warranty covers only repair, replacement, refund or credit for defective Kingston products, as provided above. Kingston is not liable for, and does not cover under warranty, any damages or losses of any kind whatsoever resulting from loss of, damage to, or corruption of, content or data or any costs associated with determining the source of system problems or removing, servicing or installing Kingston products. This warranty excludes third party software, connected equipment or stored data. Kingston is therefore not liable for any actual or consequential losses or damage attributable to third party software, connected equipment or stored data. In the event of a claim, Kingston's sole and maximum obligation shall be to repair or replace the hardware or issue a refund in Kingston’s sole discretion.

Duration of Warranty

Product Lifetime Warranty**:

The following Kingston products are covered by this warranty for the product lifetime.

Memory modules including:

  • ValueRAM®
  • HyperX®
  • Kingston FURY®
  • Server Premier
  • Retail Memory
  • Kingston system-specific memory

Flash memory cards including:

  • Secure Digital
  • Secure Digital HC and XC excluding Industrial Temp & Endurance cards
  • CompactFlash
  • MultiMediaCard
  • Flash adapters

Five-Year Warranty:

The following Kingston products are covered by this warranty for a period of five years from the date of purchase by the original end user customer, unless otherwise stated below:

  • USB DataTraveler® drives (excluding DataTraveler 2000)
  • IronKey™ drives (Excluding IKVP80ES, IKKP200, IKKP200C, IKD500SM)
  • Industrial Temp microSD Cards (SDCIT).
  • Design-In DRAM Module (“CBD”)
Kingston Design-In DRAM Module products are covered under the product warranty for five (5) years from the date of purchase by the original Design-In customer.

Kingston Design-In DRAM Module products are built with client specifications, commercial temperature grade semiconductor components and are not for use in enterprise / server platforms, nor environments that exceed temperature grade. Use of these modules under these conditions is not covered by the product warranty.

In addition, Kingston provides warranty service only to the original customer integrating the Kingston Design-In DRAM Module products into its device. All downstream end-customer service and support will require handling by the original Design-In Customer.

Five Year Conditional SSD Warranty:

The following Kingston products are covered by this warranty, based on which of the following events occurs first: (i) five (5) years from the date of purchase by the original end user customer; (ii) when the usage of a SATA SSD as measured by Kingston’s implementation of the SMART attribute 231, labeled as “SSD Wear Indicator”, reaches a normalized value of one (1) as indicated by Kingston’s SSD Manager (“KSM”), or (iii) when the usage of an NVME SSD as indicated by Kingston’s implementation of the Health attribute “Percentage Used” reaches or exceeds a normalized value of one hundred (100) as indicated by the KSM.

The KSM is specified in the datasheet for the products and is available via Kingston’s website at kingston.com/SSDmanager. For SATA SSDs, a new unused product will show a wear indicator value of one hundred (100), whereas a product that has reached its warranty limit will show a wear indicator value of one (1) For NVMe SSDs, a new unused product will show a Percentage Used value of zero(0), whereas a product that reaches its warranty limit will show a Percentage Used value of greater than or equal to one hundred (100).

Please refer to the following SSD Warranty table for product-specific warranty information:

5 Year Conditional Warranty Table (SATA SSD)
Drive FamilyPart Number
DC600M SEDC600Mxxx
DC500 SEDC500xxx
DC400 SEDC400S37xxx
DC450R SEDC450Rxxx
KC400 SKC400S37xxx
KC600 SKC600xxx
M.2 SATA G2 SM2280S3G2xxx
UV500 SUV500xxx
5 Year Conditional Warranty Table (NVME SSD)
Drive FamilyPart Number
A1000 SA1000M8xxx
DC1000B SEDC1000BM8xxx
DCP1000* SEDC1000Hxxx*
KC1000 SKC1000xxx
KC2000 SKC2000xxx
DC1000M SEDC1000Mxxx
DC1500M SEDC1500Mxxx
KC2500 SKC2500xxx
A2000 SA2000M8xxx
KC3000 SKC3000xxxx
Kingston Fury Renegade SFYRxxxx
5 Year Conditional Warranty Table (Portable SSD)
Drive FamilyPart Number
XS2000 SXS2000xxxx
XS1000 SXS1000xxx

Three-Year Warranty:

The following Kingston products are covered by this warranty for a period of three years from the date of purchase by the original end user customer:

  • IronKey™ Vault Privacy 80 External SSD (IKVP80ES), Keypad 200 (IKKP200), Keypad 200C (IKKP200C)
  • High Endurance microSD card (SDCE)
  • Industrial card (SDCIT2, SDIT)
  • DataTraveler microDuo3 G2(DTDUO3G2), and those select SSDs as listed in the following table:
Three Year Warranty Table (SATA SSD)
HyperX Savage SHSS37Axxx

Three Year Conditional SSD Warranty:

The following Kingston products are covered by this warranty, based on which of the following events occurs first: (i) three years from the date of purchase by the original end user customer; (ii) when the usage of a SATA SSD as measured by Kingston’s implementation of the SMART attribute 231, labeled as “SSD Wear Indicator”, reaches a normalized value of one (1) as indicated by the Kingston SSD Manager (“KSM”); or (iii) when the usage of an NVME SSD as measured by Kingston’s implementation of the Health attribute “Percentage Used” reaches or exceeds a normalized value of one hundred (100) as indicated by KSM.

The KSM is specified in the datasheet for the specific product and is available via Kingston’s website at kingston.com/SSDmanager. For SATA SSDs, a new unused product will show a wear indicator value of one hundred (100), whereas a product that has reached its warranty limit will show a wear indicator value of one (1). For NVMe SSDs, a new unused product will show a Percentage Used value of zero(0), whereas a product that reaches its warranty limit will show a Percentage Used value of greater than or equal to one hundred (100).

Please refer to the following SSD Warranty Table for product-specific warranty information:

Three Year Warranty Table (SATA SSD)
Drive FamilyPart Number
A400 SA400S37xxx
Q500 SQ500S37xxx
UV400 SUV400S37xxx
HyperX Savage EXO SHSX100xxx
Three Year Conditional Warranty Table (NVMe SSD)
NV1 SNVSxxx
NV2 SNV2xxx

Two-Year Warranty:

The following Kingston products are covered by this warranty for a period of two years from the date of purchase by the original end user customer:

  • IronKey™ D500SM
  • DataTraveler® Bolt Duo
  • MobileLite® Wireless - Gen 3
  • MobileLite® Wireless - Gen 2
  • MobileLite® Reader
  • microSD Reader
  • Nucleum
  • Workflow Station and Workflow Readers
  • Products under the Kingston Customization Program. Kingston Customization Program products are limited to credit or refund during the two-year warranty period. In some instances, Kingston may, as its option, elect to replace defective products ordered through the Kingston Customization Program with functionally equivalent products.

One-Year Warranty:

The following Kingston products are covered by this warranty for a period of one year from the date of purchase by the original end user customer:

  • MobileLite® Wireless - Gen 1
  • DataTraveler® Accessory Kit
  • Wi-Drive®
  • TravelLite®
  • SD/MMC Reader
  • Bali microSDHC Class 10 UHS-1

In the event a product has been discontinued, Kingston, at its sole discretion, shall either repair the product, offer to replace it with a comparable product or provide a refund at the lesser of the purchase price or the product’s current value.

Repaired or replacement products will continue to be covered by this limited warranty for the remainder of the original warranty term or ninety (90) days, whichever is longer.

This limited warranty applies only to the original end user customer and is subject to the terms and requirements described herein. This limited warranty is non-transferable. Products purchased as part of a kit require that the kit be returned in its entirety in order to be eligible for warranty.

Free Technical Support

If you experience difficulty during the installation or subsequent use of a Kingston product, you may contact Kingston's Technical Support department prior to servicing your system.

For support over the Internet, visit kingston.com/support.

Kingston also provides free English-language technical support to its customers worldwide.

United States and Canada:

Kingston Technical Support in the United States and Canada can be contacted directly by calling toll-free at: +1 (800) 435-0640.

Latin America:

For Kingston Technical Support in Latin America, please visit kingston.com/support.

Europe, Middle East and Africa:

For Kingston Technical Support in Europe, Middle East and Africa (with the exception of countries listed elsewhere), please visit kingston.com/support

In Asia:

For Technical Support in Asia, please visit: kingston.com/support

Russia, Belarus:

Contact Kingston Technical Support in Russia: [email protected]

Ukraine:

Contact Kingston Technical Support in Ukraine: [email protected]

Countries of Central Asia and the Caucasus, Moldova:

Contact technical support Kingston for CIS countries: [email protected]

Warranty Claim Procedures and Requirements

To obtain warranty service, you may return a defective product to your original point of purchase, or the authorized Kingston dealer or distributor from whom you purchased the Kingston product. Please confirm the terms of its return policies prior to returning the product. Typically, you must include product identification information, including model number and serial number (if applicable) with a detailed description of the problem you are experiencing. You will be required to provide proof of purchase. All returned parts or products, if replaced or refunded, will become Kingston’s property upon receipt. Repaired or replacement product will be shipped at Kingston's expense. To the extent permitted by applicable laws, products not imported or sold through authorized Kingston dealers or distributors are not covered by this warranty. This is to ensure certification of quality. Please contact the dealer from whom you have purchased such products for available warranty.

United States:

In the United States, you may obtain warranty service directly from the Kingston service center after first obtaining a Return Material Authorization ("RMA") number from Kingston. An RMA number is obtained by visiting kingston.com/support or by calling Kingston Customer Service at +1 (714) 438-1810, or +1 (800) 337-3719. For ValueRAM memory product returns, please contact Technical Support at +1 (800) 435-0640 for RMA service and support.

Once you have obtained an RMA number from Kingston, you must, within thirty (30) days, send the product to Kingston Technology Company, Inc., Customer Service, 17665-A Newhope Street, Fountain Valley, CA 92708 U.S.A. You are responsible for the cost of insuring and shipping your returned products. Products shipped to the service center must be properly packaged to prevent damage in transit. The Kingston RMA number must be prominently displayed on the outside of the package. If you fail to display the RMA number on the outside of the package, the package will be returned to you unopened.

Europe, Middle East and Africa:

In Europe, Middle East and Africa, if you are unable to obtain warranty service from your original point of purchase or the authorized Kingston dealer or distributor from whom you purchased the product, you may obtain warranty service directly from the Kingston service center after first obtaining a Return Material Authorization (“RMA”) number from Kingston. An RMA number is obtained by visiting kingston.com/support. In some circumstances, we may require proof of purchase.

Once you have obtained an RMA number from Kingston, you must, within thirty (30) days, send the product to Kingston Technology Europe Co LLP, Kingston Court, Brooklands Close, Sunbury on Thames, Middlesex, TW16 7EP, U.K. You are responsible for the cost of insuring and shipping the product(s). The product(s) must be properly packaged to prevent damage in transit. The Kingston RMA number must be prominently displayed on the outside of the package. If you fail to display the RMA number on the outside of the package, the package will be returned to you unopened.

Asia:

In Asia, please refer to the region which applies to you.

In Taiwan, you may obtain warranty service through (a) your original point of purchase, (b) an authorized service center by visiting kingston.com/support/taiwan-service-centers; or (c) directly form the Kingston service center after first obtaining a Return Material Authorization(“RMA”) number from Kingston. An RMA number obtained by visiting kingston.com/support/tw-rma-apply. In some circumstances, we may require proof of purchase.

Once you have obtained an RMA number from Kingston, you must, within three (3) days, send the product to Kingston Technology Far East Corp., 4F., No. 8, Kedung 3rd Road, Chunan, Miaoli, Taiwan 35053. You are responsible for the cost of insuring and shipping the product(s). The product(s) must be properly packaged to prevent damage in transit. The Kingston RMA number must be prominently displayed on the outside of the package. If you fail to display the RMA number on the outside of the package, the package will be returned to you unopened.

In China, you may obtain warranty service through either an authorized distributor or directly from the Kingston service center. For a list of service centers in China, please visit kingston.com/support/china/center.

In all other Asian countries, please contact your original point of purchase to obtain warranty service. If you are unable to return the product to your original point of purchase, please contact Kingston by visiting kingston.com/support for RMA service and support.

Disclaimers

TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE FOREGOING IS THE COMPLETE WARRANTY FOR KINGSTON PRODUCTS AND SUPERSEDES ALL OTHER WARRANTIES AND REPRESENTATIONS, WHETHER ORAL OR WRITTEN. EXCEPT AS EXPRESSLY SET FORTH ABOVE, NO OTHER WARRANTIES ARE MADE WITH RESPECT TO KINGSTON PRODUCTS AND KINGSTON EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED HEREIN, INCLUDING, TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY WARRANTY THAT MAY EXIST UNDER NATIONAL, STATE, PROVINCIAL OR LOCAL LAW INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, ARE LIMITED TO THE PERIODS OF TIME SET FORTH ABOVE. SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

KINGSTON PRODUCTS ARE NOT AUTHORIZED FOR USE AS CRITICAL COMPONENTS IN LIFE SUPPORT EQUIPMENT OR FOR APPLICATIONS IN WHICH THE FAILURE OR MALFUNCTION OF THE PRODUCTS WOULD CREATE A SITUATION IN WHICH PERSONAL INJURY OR DEATH IS LIKELY TO OCCUR. KINGSTON SHALL NOT BE LIABLE FOR THE DEATH OF ANY PERSON OR ANY LOSS, INJURY OR DAMAGE TO PERSONS OR PROPERTY BY USE OF PRODUCTS USED IN APPLICATIONS INCLUDING, BUT NOT LIMITED TO, MILITARY OR MILITARY-RELATED EQUIPMENT, TRAFFIC CONTROL EQUIPMENT, DISASTER PREVENTION SYSTEMS AND MEDICAL OR MEDICAL-RELATED EQUIPMENT.

KINGSTON'S TOTAL LIABILITY UNDER THIS OR ANY OTHER WARRANTY, EXPRESS OR IMPLIED, IS LIMITED TO REPAIR, REPLACEMENT OR REFUND. REPAIR, REPLACEMENT OR REFUND ARE THE SOLE AND EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY OR ANY OTHER LEGAL THEORY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, KINGSTON SHALL NOT BE LIABLE TO THE PURCHASER OR END USER CUSTOMER OF A KINGSTON PRODUCT FOR ANY DAMAGES, EXPENSES, LOST DATA, LOST REVENUES, LOST SAVINGS, LOST PROFITS, OR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM THE PURCHASE, USE OR INABILITY TO USE THE KINGSTON PRODUCT, EVEN IF KINGSTON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION.

WITH REGARDS TO CITIZENS OF THE UK OR COUNTRIES THAT ARE MEMBERS OF THE EUROPEAN UNION, IF THIS PRODUCT IS PURCHASED BY A CONSUMER AND NOT IN THE COURSE OF A BUSINESS, THIS WARRANTY IS IN ADDITION TO YOUR LEGAL RIGHTS IN RELATION TO PRODUCTS WHICH ARE DEFECTIVE. ADVICE ABOUT YOUR LEGAL RIGHTS IS AVAILABLE FROM YOUR LOCAL CONSUMER ADVICE CENTRE. THIS DISCLAIMER DOES NOT PURPORT TO LIMIT OR EXCLUDE KINGSTON'S LIABILITY FOR DEATH OR INJURY CAUSED BY ITS NEGLIGENCE OR FOR FRAUDULENT MISREPRESENTATION.

This warranty is being provided by:

Kingston Technology Company, Inc.
17600 Newhope Street
Fountain Valley, CA 92708
U.S.A.

Embedded and DRAM Component Products

For additional product specific warranty information, please see the warranty statements for Embedded, DRAM and Design-in SSD components.

Australian Consumers:

Please see Kingston's Limited Warranty Statement for warranty information for Australia.

Rev. 07/2024

Previous Warranties

10/2019 - 05/2020
05/2020 - 07/2021
07/2021 - 12/2021
12/2021 - 05/2022
05/2022 - 05/2023
05/2022 - 08/2023
08/2022 - 09/2023
09/2022 - 10/2023
10/2023 - 01/2024
01/2024 - 07/2024