Question 1

Where can I find the latest update for my D300SM encrypted USB drive?

Accepted Answer

Select the link below to download the latest update for the D300SM (Serialized Managed) encrypted USB drive.
This update provides compatibility for macOS Big Sur, as well as various SafeConsole Management service updates.
Note: Please read the included updater instructions in its entirety prior to running the update.

Native Windows Update (Windows user): https://media.kingston.com/support/downloads/Updater_D300SM_6.5.0_b7.zip

Question 2

Is the Ironkey EMS Cloud Service coming to an end?

Accepted Answer

Yes. The IronKey EMS Cloud management system hosted by our partner, DataLocker Inc, has begun with the
End of Life (EOL) process set for January 1, 2023. For details about the Ironkey EMS Cloud Service EOL Click Here.

Question 3

这款安全 USB 闪存盘能否被格式化为标准 USB 闪存盘使用，或者将安全功能禁用，从而无需使用密码？

Accepted Answer

该闪存盘被设计为 100% 加密。安全功能集成在闪存盘中，无法删除或禁用。

Question 4

When I attempt to access my Ironkey D300SM (Serialized Managed) secure USB drive, MacOS displays “Ironkey D300SM” is not optimized for your Mac” or, after updating to MacOS 10.15 (Catalina) I get “Ironkey D300SM” needs to be updated.”  How do I resolve this?

Accepted Answer

To resolve, you will need to update your Ironkey D300SM (Serialized Managed) secure USB drive for MacOS Catalina. To update, click on the link below to download the IKD300SM_Mac_Updater.app and IKD300SM Mac Updater Instructions.
Note: Please read the updater instructions in its entirety prior to running the update.

Updater: https://media.kingston.com/support/downloads/IKD300SM_Mac_Updater.zip

For more information about the "App” not optimized or “App” needs update error message,
feel free to reference Apple’s support article. https://support.apple.com/en-us/HT208436

MacOS: IKD300SM_Mac_Updater.app supported on MacOS 10.15 Catalina.

IronKey D300 Serialized Managed - 支持

资源

常见问题

Still Need Assistance?

通过电子邮件联系技术支持

致电技术支持

Chat With Support