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Frequently Asked Questions

Part Specific FAQs

The changes Apple made in MacOS 10.11 disabled the functionality of our secure USB drives. We recommend that you update your Kingston secure USB drive by downloading and installing one of the updates provided on the following page.

Update for MacOS 10.11 support

If you have a custom secure USB drive, please contact your IT department. 

FAQ: KTD-DTVP30AV-ELCAP

Contact Technical Support

Questions about a Kingston product you already own? Ask a Kingston expert.

Call Technical Support

Monday-Friday 6 a.m.-6 p.m. PST

+1 (800)435-0640 (Closed)

Frequently Asked Questions

More Questions

The changes Apple made in MacOS 10.11 disabled the functionality of our secure USB drives. We recommend that you update your Kingston secure USB drive by downloading and installing one of the updates provided on the following page.

Update for MacOS 10.11 support

If you have a custom secure USB drive, please contact your IT department. 

FAQ: KTD-DTVP30AV-ELCAP

Contact Technical Support

Questions about a Kingston product you already own? Ask a Kingston expert.

Call Technical Support

Monday-Friday 6 a.m.-6 p.m. PST

+1 (800)435-0640 (Closed)

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