Technical Support Survey

Thank you for taking part in our online survey.

Your participation in this survey helps with our continuing efforts to provide you with an excellent customer service experience.

Did you have to wait on hold before speaking with a technician?
If yes, did you perceive the hold time to be acceptable?
On a scale from 1-5 (5 being best), how would you rate the technician's attitude?
On a scale from 1-5 (5 being best), how would you rate the technician's knowledge of the product?
Was Kingston able to solve your problem?
If No, was it attributed to
Warranty Process If you had a product replaced under warranty, on a scale from 1-5 (5 being best), how well was the warranty process explained to you by the representative?
If you had a product replaced under warranty, on a scale from 1-5 (5 being best), how well was the warranty process explained to you by the representative?
Would you like to be contacted by a Technician?
If you would like a technician to contact you, please provide phone or email contact information:

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