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support category usb
DataTraveler 101 G3 (DT101G3)

DataTraveler 101 G3 - Support

Videos

832342139 3:08

Using a USB drive on a Mac

832341773 2:52

Using a USB drive with Ubuntu Linux

832341957 3:16

Using a USB drive on a Windows PC

Frequently Asked Questions

Unfortunately this unit does not have any security or write protection features. If you receive a write protection message with this drive, check for the following:

  1. Verify that you are allowedto write to removable storage devices. There may be a securitysetting in the OS that disables write access to removable storage devices.
  2. Make sure you have notenabled write protection on the drive by using a third party software.
  3. If none of the above apply,the drive may be defective. Contact Kingston TechnicalSupport for further assistance.

FAQ: KDT-011411-PW-08

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To transfer files larger than 4GB, the DataTraveler must have an NTFS or exFAT file system. Unfortunately, the FAT32 file system is not capable of handling a single file larger than 4GB (to be exact, one byte less than 4GB). Follow the steps below to format the DataTraveler with an NTFS File system:

Warning, all data on the DataTraveler will be lost! Please back up the data on the DataTraveler before proceeding.

  1. Type This PC in the Windows search bar. Right-click on the Kingston drive and select Format.
  2. Select NTFS or exFAT from the file system drop-down list.
  3. Select Quick Format as the Format option and click Start.

Note: macOS X has read-only access for drives formatted with NTFS file system. Additionally, some multi-media devices may not support NTFS.

FAQ: KDT-010611-GEN-05

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This is common for flash storage, whether internal SSD or external USB storage. It is due in part to a variance in how flash memory vs spinning platter hard drive manufacturers calculate megabyte. Hard drive manufacturers calculate a megabyte (or 1,000x1,000 bytes) as 1,000KBs, whereas the binary calculation for flash-based storage is 1,024KBs.

Example: For a 1TB flash-based storage device, Windows will calculate it as having a capacity of 931.32GB. (1,000,000,000,000÷1,024÷1,024÷1,024=931.32GB).

Furthermore, Kingston reserves some of the listed capacity for formatting and other functions, such as firmware and/or controller-specific information, and thus some of the listed capacity is not available for data storage.

FAQ: KDT-010611-GEN-06

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The Windows exFAT file system is supported natively on Windows 7 and above and macOS X 10.6.6 and above. 


FAQ: KGF-022811-GEN-02

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As Windows is unable to format a drive over 32GB with FAT32, the use of third-party software is required. Although we cannot assist in acquiring or using third-party software to format a drive as FAT32, there are a number of free applications that can be found via Google or Bing search.

FAQ: KDT-010611-GEN-14

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To resolve this issue, insert the drive directly into the USB ports located on the computer. The USB ports found on the keyboard and some hubs may not supply sufficient power to properly operate the Kingston DataTraveler. Also, go to Finder>Preferences>Sidebar to ensure CD, DVD and iPod and External Disks are selected. If you have an encrypted USB drive, make sure you have the latest firmware. If the drive has the latest firmware and still is not recognised or not accessible on macOS, please contact technical support for assistance.

FAQ: KDT-010611-GEN-19

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On Macs, you first have to empty the trash can in order to regain the space. You may have to plug the drive back in after emptying the trash.

If this does not work then the device should be completely reformatted. Please follow these instructions for formatting your Kingston device.

WARNING: Formatting will erase all your data so please make sure you have a copy before proceeding.

  1. Go to Go > Applications > Utilities and Open Disk Utility.
  2. Choose your drive from theleft panel and then click Erase on the right.
  3. Select a Volume Format.Choosing MS-DOS File System will allow the drive to work on the Mac and Windows operating systems. If used only in a Mac then select Mac OS Extended as the Volume Format.
  4. Click Erase.

FAQ: KDT-010611-GEN-04

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This happens if the DataTraveler has been formatted with Microsoft Windows NTFS. To resolve, format the DataTraveler with Mac OS X using MS-DOS File System.

To format the DataTraveler with Mac OS 10.3.X, do the following:

  1. Click on the "GO" option on the menu bar.
  2. Double-click on "Utilities" (If you do not see Utilities, double-click on Applications and then double-click on the Utilities folder.)
  3. Double-click on the "Disk Utility" icon.
  4. On the Disk Utility Dialog box, click once on the Kingston DataTraveler active partition.
    Note: There will be two listings for the Data Traveler, the first one is the active partition and the second is the volume label.
  5. Click the erase tab located on the right side of the screen.
  6. Using the Volume Format drop-down, select "MS-DOS File System" from the list.
  7. Click Erase.

Be aware MacOS 10.6.5 will support full read and write access to exFAT formatted drives. So formatting the drive using exFAT file system may also resolve this problem. MacOS still has read only access to NTFS formatted drives.

Some devices (MP3 players, digital photo frames, etc) will not read NTFS or exFAT file systems.

Also Windows XP and Vista will require an update in order to access exFAT.

For additional assistance using the Data Traveler, please visit http://www.kingston.com/support/howtodt/default.asp to view the DataTraveler "How To" videos.

FAQ: KDT-010611-GEN-08

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Windows may not recognise the MacOS Extended or Standard file system. To resolve this, format the drive in MacOS DOS so that it can be used in both environments.

WARNING: Formatting will erase all of the data on the DataTraveler. Back up your data before proceeding.

  1. Insert the DataTravelerinto the Mac OS X machine and wait for it to mount.
  2. Click on the “GO” option onthe menu bar.
  3. Double-click on Utilities(If you do not see Utilities, double-click on Applications and thendouble-click on the Utilities folder.)
  4. Double-click on the DiskUtility icon.
  5. In the Disk Utility Dialogbox, click once on the Kingston DataTraveler active partition. Note: There will be two listings for the DataTraveler, the first one is the active partition and the second is the volume label.
  6. Click the Erase tab locatedon the right side of the screen.
  7. Using the Volume Formatdrop-down, select “MS-DOS File System” from the list.
  8. Click Erase.

Be aware that MacOS 10.6.5 will support full read and write access to exFAT formatted drives so formatting the drive using the exFAT file system may also resolve this problem. MacOS still has read only access to NTFS formatted drives.

Some devices (MP3 players,digital photo frames, etc) will not read NTFS or exFAT file systems.

Also, Windows XP and Vistawill require an update in order to access exFAT.

FAQ: KDT-010611-GEN-07

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Our flash drives are plug-n-play devices. Therefore, additional drivers are not required.

FAQ: KDT-110611-GEN-09

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Yes, this DataTraveler issupported by Linux as long as you have Linux Kernel 2.6.x and above.

Please note: If the DataTraveler comes with software, it will not function with Linux. Only the drive itself is compatible with Linux.

FAQ: KDT-011411-DRV-02

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Although it is possible to boot from the DataTraveler, it is not a feature Kingston supports.These drives are intended as storage devices.

FAQ: KTD-082913-GEN-27

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In most cases, it is normal for an external USB device to get warm or hot to the touch since the exterior shell helps cool the internal components by emitting heat into the air.

Some of the factors of a USB external device getting warm or hot:

    • Material: Metal flash drives and readers tend to get warmer while in use than other types of USB flash devices. This is simply because metal absorbs heat much more easily than materials like plastic do.
    • Environmental Temperature: If the host device or surrounding temperature is high, the drive's cooling capability decreases. USB drives often become warmer when used in hot environments or with warm devices.
      • File Transfers: Transferring large files or a high volume of files can raise the drive's temperature. Large files take longer to transfer, requiring more energy, thus generating more heat. Quick consecutive file transfers have the same effect as transferring large files, increasing the drive's temperature. During data transfer, the drive heats up internally and releases heat through its casing.
    Note: None of the above listed factors impact the functionality of the USB device.

    After the data transfer is complete, wait 30-60 seconds before removing the USB device from the host machine. This should provide enough time for the temperature of the USB device to cool.

    FAQ: KTD-021211-GEN-01

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