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support category usb
IKS1000E (IKS1000E)

IronKey S1000 Enterprise - Support

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Frequently Asked Questions

Select the link below to download the latest update for IronKey S1000E (Enterprise) encrypted USB drive.
Note: Please read the included updater instructions in its entirety prior to running the update.

Native Windows Update (Windows user): https://media.kingston.com/kingston/support/downloads/IKUpdater_S1000_ENTERPRISE_6.7.0.zip

FAQ: KIK-S1000E-UPDATE

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The user and/or device should NOT be deleted if you want to assign the drive to a different user. The Administrator should re-commission the drive. The following will occur if you delete the device or the user.

Deleting Device.

When you delete a device from System Console, you will receive the following message:

You have selected 1 device for deletion. You cannot undo this operation. Would you like to continue? Once you select OK, you will see Device deleted successfully.

Consequences: When you plug in the device, it will ask for a password. However, there is no password to enter now because the drive has been deleted. You will see this message.

Deleting User

When deleting a user, you will see this message:

You have selected to delete this user. This will also delete the device. Would you like to continue?

Consequences: When you plug in the device, it will ask for a password. However, there is no password to enter now because the drive has been deleted. You will see this message.

You can only use the drive as long as there is no internet connection.

FAQ: KDT-062816-S1000-05

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No, an Enterprise device cannot be switched to become a Basic device since this could open up a security vulnerability. Furthermore, once a Basic device has been upgraded to an Enterprise device, it cannot revert back to a Basic model even after resetting or reassigning the drive through IronKey Enterprise Cloud Management Service or On-Premises Server.

FAQ: KDT-062816-S1000-04

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If your company has enabled the phone home feature and the account is suspended, the drive becomes useless. You will no longer be able to log in or use the drive. The only way that you can use it as a stand-alone is if the account was set up without the silver bullet and phone home feature.

FAQ: KDT-062816-S1000-07

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Unfortunately, it appears that you might have purchased the incorrect type of drive. Note that the IronKey Enterprise devices are designed for large-scale deployments and the use of a centrally managed IronKey Enterprise Management Service (a yearly licence per device and separate purchase) is needed. It is this Management Service that issues activation codes and is administered by an administrator. A minimum of two devices are needed to run an Enterprise account. The device for you would have been the S1000 Basic. This drive does not require the management software and licences.

FAQ: KDT-062816-S1000-08

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Select the link below to download the latest update for IronKey S1000E (Enterprise) encrypted USB drive.
Note: Please read the included updater instructions in its entirety prior to running the update.

Native Windows Update (Windows user): https://media.kingston.com/kingston/support/downloads/IKUpdater_S1000_ENTERPRISE_6.7.0.zip

FAQ: KIK-S1000E-UPDATE

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Select the link below to download the latest update for IronKey S1000E (Enterprise) encrypted USB drive.
Note: Please read the included updater instructions in its entirety prior to running the update.

Native Windows Update (Windows user): https://media.kingston.com/kingston/support/downloads/IKUpdater_S1000_ENTERPRISE_6.7.0.zip

FAQ: KIK-S1000E-UPDATE

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This is common for flash storage, whether internal SSD or external USB storage. It is due in part to a variance in how flash memory vs spinning platter hard drive manufacturers calculate megabyte. Hard drive manufacturers calculate a megabyte (or 1,000x1,000 bytes) as 1,000KBs, whereas the binary calculation for flash-based storage is 1,024KBs.

Example: For a 1TB flash-based storage device, Windows will calculate it as having a capacity of 931.32GB. (1,000,000,000,000÷1,024÷1,024÷1,024=931.32GB).

Furthermore, Kingston reserves some of the listed capacity for formatting and other functions, such as firmware and/or controller-specific information, and thus some of the listed capacity is not available for data storage.

FAQ: KDT-010611-GEN-06

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If your company has enabled the phone home feature and the account is suspended, the drive becomes useless. You will no longer be able to log in or use the drive. The only way that you can use it as a stand-alone is if the account was set up without the silver bullet and phone home feature.

FAQ: KDT-062816-S1000-07

Was this helpful?

Unfortunately, it appears that you might have purchased the incorrect type of drive. Note that the IronKey Enterprise devices are designed for large-scale deployments and the use of a centrally managed IronKey Enterprise Management Service (a yearly licence per device and separate purchase) is needed. It is this Management Service that issues activation codes and is administered by an administrator. A minimum of two devices are needed to run an Enterprise account. The device for you would have been the S1000 Basic. This drive does not require the management software and licences.

FAQ: KDT-062816-S1000-08

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This drive is designed to be 100% encrypted. The security is built into the drive and cannot be removed or disabled.

FAQ: KDT-012914-PRV-04

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The user and/or device should NOT be deleted if you want to assign the drive to a different user. The Administrator should re-commission the drive. The following will occur if you delete the device or the user.

Deleting Device.

When you delete a device from System Console, you will receive the following message:

You have selected 1 device for deletion. You cannot undo this operation. Would you like to continue? Once you select OK, you will see Device deleted successfully.

Consequences: When you plug in the device, it will ask for a password. However, there is no password to enter now because the drive has been deleted. You will see this message.

Deleting User

When deleting a user, you will see this message:

You have selected to delete this user. This will also delete the device. Would you like to continue?

Consequences: When you plug in the device, it will ask for a password. However, there is no password to enter now because the drive has been deleted. You will see this message.

You can only use the drive as long as there is no internet connection.

FAQ: KDT-062816-S1000-05

Was this helpful?

No, an Enterprise device cannot be switched to become a Basic device since this could open up a security vulnerability. Furthermore, once a Basic device has been upgraded to an Enterprise device, it cannot revert back to a Basic model even after resetting or reassigning the drive through IronKey Enterprise Cloud Management Service or On-Premises Server.

FAQ: KDT-062816-S1000-04

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In most cases, it is normal for an external USB device to get warm or hot to the touch since the exterior shell helps cool the internal components by emitting heat into the air.

Some of the factors of a USB external device getting warm or hot:

    • Material: Metal flash drives and readers tend to get warmer while in use than other types of USB flash devices. This is simply because metal absorbs heat much more easily than materials like plastic do.
    • Environmental Temperature: If the host device or surrounding temperature is high, the drive's cooling capability decreases. USB drives often become warmer when used in hot environments or with warm devices.
      • File Transfers: Transferring large files or a high volume of files can raise the drive's temperature. Large files take longer to transfer, requiring more energy, thus generating more heat. Quick consecutive file transfers have the same effect as transferring large files, increasing the drive's temperature. During data transfer, the drive heats up internally and releases heat through its casing.
    Note: None of the above listed factors impact the functionality of the USB device.

    After the data transfer is complete, wait 30-60 seconds before removing the USB device from the host machine. This should provide enough time for the temperature of the USB device to cool.

    FAQ: KTD-021211-GEN-01

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