Flash memory cards are not being detected by the internal reader on my computer. Why?

<ol> <li>Some systems do not supporthigher capacity cards (e.g., 1GB or 2GB). Many systems, including newer ones with built in card readers, are made to support cards up to a limited capacity. The capacity of your card may exceed this limitation and a firmware upgrade from the computer manufacturer may be necessary. Check with your computer manufacturer for hardware/software fixes.</li> <li>If you have a digitalcamera or an external card reader that you know supports 2GB cards, tryconnecting one of these devices to the computer. If you can successfullyview the card via the external device, the problem may exist with your built inreader.</li> </ol>

I am copying files to my flash memory and get an error message stating, "The directory or file cannot be created." The total size of all files is less than the capacity of the card. Why?

FAT32 file system has a single file size limitation of 3.99GB. In order to transfer a single file to the card that is larger than 3.99GB, you will need to reformat the card using the exFAT file system. Once this is done, you can transfer larger files to the flash card. Note: Make sure the device you plan to use the card with, supports exFAT file system.

My flash card is not seen by my device or shows a card error in the device, but it works OK in another device. Why?

Depending on what the device supports, you may be running into a incompatibility related issue. To confirm, you should refer to your device’s user manual for assistance. Please see below for more details. Card Type - With various card types available, it's important to make sure you are using one that is supported by your device. For example, some card types include: SDHC, SDXC, and SDUC. Although some devices may support all three card types, older devices may only support one or two. Please check your devices user manual to confirm which card types it supports. Card Capacity - Along with card types, there is also card capacity. With card capacities ranging from less than 2GB up to 128TB and above, it is important to confirm which capacities are supported by the device in question. File System - The File System can also cause support related symptoms. With the various card capacities comes different File Systems, such as FAT, NTFS, and exFAT to name a few. Please check your devices user manual to confirm which File Systems are supported. If your card is utilizing an unsupported File System, you may be able to resolve by reformatting the card with a compatible File System.

I am being prompted for a password to access my flash card. What is the password?

Kingston does not distribute flash media with password protection. This password was either generated by a third party program or by a mobile phone. To regain access, use the third party software or the Lock Code assigned to the mobile phone.

Can I boot from this Kingston flash card, set it as a fixed disk or run an OS from it?

No. We do not support ourflash cards as bootable devices, fixed disks or something you can run an OSfrom.

My flash card no longer works in my device or I can no longer view files saved to the card. Can the files on the card be recovered?

If you have data on your card that is important to you, we strongly recommend that you use one of the two possible ways for data recovery (see below). For more information on our warranty policy please visit <a href="/wa">kingston.com/wa</a> <ol><ol> <li>Go to <a href="https://www.download.com" target="_blank">www.download.com</a> and do a search for data recovery and download one of the many data recovery utilities, which are fairly simple to use. We suggest trying one of the free versions as they work just as well as the paid versions. Please note: If the computer cannot see the drive in question, unfortunately the recovery software will not be able to see the drive and recovery will not be an option with recovery software. Therefore, if the drive is not recognized, please refer to option 2 below.</li> <li>Contact a company that specializes in data recovery services such as Driver Savers at <a href="https://www.drivesavers.com" target="_blank">www.drivesavers.com</a> and Ontrack at <a href="https://www.ontrack.com" target="_blank">www.ontrack.com</a> just to name a couple or you can do a search on Google for data recovery.</li> </ol></ol>

Why is the available storage capacity of my product slightly less than the advertised capacity?

This is common for flash storage, whether internal SSD or external USB storage. It is due in part to a variance in how flash memory vs spinning platter hard drive manufacturers calculate megabyte. Hard drive manufacturers calculate a megabyte (or 1,000x1,000 bytes) as 1,000KBs, whereas the binary calculation for flash-based storage is 1,024KBs. Example: For a 1TB flash-based storage device, Windows will calculate it as having a capacity of 931.32GB. (1,000,000,000,000÷1,024÷1,024÷1,024=931.32GB). Furthermore, Kingston reserves some of the listed capacity for formatting and other functions, such as firmware and/or controller-specific information, and thus some of the listed capacity is not available for data storage. <div class="clearfix"></div>

MMCPlus - MMC+ - Support - Kingston Technology

MMCPlus - MMC+ (MMCPLUS)

Some systems do not supporthigher capacity cards (e.g., 1GB or 2GB). Many systems, including newer ones with built in card readers, are made to support cards up to a limited capacity. The capacity of your card may exceed this limitation and a firmware upgrade from the computer manufacturer may be necessary. Check with your computer manufacturer for hardware/software fixes.
If you have a digitalcamera or an external card reader that you know supports 2GB cards, tryconnecting one of these devices to the computer. If you can successfullyview the card via the external device, the problem may exist with your built inreader.

FAQ: KFC-012611-GEN-02

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Yes, the MMC Plus solutions are backwards compatible to the standard MMC Host devices.

FAQ: KFC-012611-MMC+-01

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The Windows exFAT file system is supported natively on Windows 7 and above and macOS X 10.6.6 and above.

FAQ: KGF-022811-GEN-02

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This is common for flash storage, whether internal SSD or external USB storage. It is due in part to a variance in how flash memory vs spinning platter hard drive manufacturers calculate megabyte. Hard drive manufacturers calculate a megabyte (or 1,000x1,000 bytes) as 1,000KBs, whereas the binary calculation for flash-based storage is 1,024KBs.

Example: For a 1TB flash-based storage device, Windows will calculate it as having a capacity of 931.32GB. (1,000,000,000,000÷1,024÷1,024÷1,024=931.32GB).

Furthermore, Kingston reserves some of the listed capacity for formatting and other functions, such as firmware and/or controller-specific information, and thus some of the listed capacity is not available for data storage.

FAQ: KDT-010611-GEN-06

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Yes, the MMC Plus solutions are backwards compatible to the standard MMC Host devices.

FAQ: KFC-012611-MMC+-01

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