Desktop/Notebook Memory - Dukungan

It may be due to chip density, especially if you have an older DDR3 based system. Your system may require 2Gbit (Gigabit) density DRAM chips and the memory you installed is using 4Gbit density chips which is not compatible. Not to be confused with the term Gigabyte (capacity of the memory). 2Gbit chips are no longer being produced by the DRAM chip manufacturers therefore we're unable to manufacturer compatible modules.

FAQ: KTM-073115-DTN-01

-Windows 10: Click on the start button and select System. Installed memory (RAM) is displayed under the System section.
-Windows 8: Select File Explorer. Right-click Computer and select Properties to display System. Installed memory (RAM) is displayed under the System section.
-Windows 7 Click on the Start button and right-click Computer. Select Properties to display System. Installed memory (RAM) is displayed under the System section.
-MacOS X: Select "About This Mac" or "About This Computer" from the Apple menu in the upper left corner of your Desktop.
-Linux: Open a terminal window and enter the following command: cat /proc/meminfo

FAQ: KTM-012711-GEN-06

First, make sure you have the correct memory for your Notebook. Please refer to Kingston’s on-line Memory Search at www.kingston.com for assistance. After you confirm that you have the correct memory for your system, do the following:

1. Prior to memory installation, first shut down the Notebook, then remove the battery pack and unplug the power cord. Reseat the memory firmly into the socket and then push down on the memory to lock it in place. Replace the battery pack and power cord and boot the system. If the installation is still unsuccessful, try inserting the memory into a different slot, if available.
2. If you have properly installed the recommended memory and the PC still does not boot or recognize the memory, you may need to download the latest BIOS from your computer manufacturer’s Website.

Note: Kingston is in no way responsible for any problems resulting from flashing the BIOS. Flashing the BIOS is merely a troubleshooting suggestion. Customers who flash the BIOS do so at their own risk. All instructions on how to upgrade the BIOS will be provided by the computer manufacturer or the 3rd party BIOS manufacturer and not by Kingston.

FAQ: KTM-012711-GEN-12

First, make sure you have the correct memory for your computer. Please refer to Kingston’s on-line Memory Search at www.kingston.com for assistance. After you confirm that you have the correct memory for your system, do the following:

1. Shut down and unplug your computer.
2. Reinsert the memory module(s) with the largest capacity in the first socket followed by the smaller capacities in descending order. To ensure the memory modules are installed properly, line up the memory notches with the key in the memory socket, then push the memory firmly into the socket until the tabs lock the memory into place.
3. Make sure all the cables in your computer are connected properly. You may have failed to connect a needed power connector to the motherboard or accidentally disconnected a cable to your hard drive.
4. If you are receiving a blank screen after the installation of DDR5 memory, please allow the system to remain powered on with the blank screen displayed for at least 10 minutes. After such time if nothing happens, power cycle the system and confirm if it boots successfully. If you receive the blank screen again, let it sit idle another 5 minutes. This is done to allow some systems the time it needs to optimize the new RAM.
5. If you have properly installed the recommended memory and the PC still does not boot or recognize the memory, you may need to download the latest BIOS from your computer manufacturer’s Website.

Note: Kingston is in no way responsible for any problems resulting from flashing the BIOS. Flashing the BIOS is merely a troubleshooting suggestion. Customers who flash the BIOS do so at their own risk. All instructions on how to upgrade the BIOS will be provided by the computer manufacturer or the 3rd party BIOS manufacturer and not by Kingston.

FAQ: KTM-012711-GEN-13

Additional memory will not necessarily increase the performance of your computer. It will allow you to run more programs or processes at once or more memory intensive programs. There may be a performance increase if the original amount of memory installed was close to insufficient for the programs and processes you use the computer for.

FAQ: KTM-012711-GEN-07

Bagian yang dijual dalam kit (disimbolkan dengan “K2”, “K3”, atau “K4” di nomor bagian contohnya HX424C15FW2K4/32) dikemas untuk penggunaan dalam konfigurasi Dua, Tiga, atau Empat Saluran. Komputer yang mendukung konfigurasi tersebut biasanya mengakses berbagai modul memori sebagai satu lokasi dari RAM dengan bandwidth yang lebih luas, jika modul memori diinstal di dalam bank yang sama adalah identik. Alhasil, Kingston memastikan bahwa hanya modul dengan komponen yang sama dikemas menjadi kit Dua, Tiga, dan Empat Saluran.

FAQ: KTM-020911-GEN-19

Yes. In most cases if the computer supports a slower speed, it will clock down to a slower speed as long as it is the correct memory type (DDR, DDR2, etc). But be aware the function of clocking down depends on the computer and it isn't guaranteed to work in every case

FAQ: KTM-021011-GEN-16

In many cases, the BIOS or a diagnostic program will report the memory bus frequency, which is half of the frequency for DDR type memory. As its name implies, DDR (Double Data Rate) data rate is twice the memory bus frequency. So if the memory bus speed is 800MT/s and you are using DDR3-1600 memory, the RAM is running at the correct speed.

FAQ: KTM-071015-GEN-20

ElectroStatic Discharge (Pelepasan Muatan Listrik Statis), ESD adalah pelepasan dari statis listrik yang terkumpul. ESD harus ditangani dengan serius karena ini adalah salah satu cara seseorang dapat merusak atau menghancurkan komponen komputer atau perangkat keras mereka.Seperti Anda menggosokkan kaki di karpet, lalu menyentuh benda metal. ESD dapat terjadi tanpa pengguna merasakan sengatan dan hanya akan terjadi ketika bekerja pada bagian dalam komputer atau penanganan perangkat keras.

Cara mencegah ESD
Metode terbaik dalam mencegah ESD adalah untuk menggunakan tali pergelangan tangan ESD, alas landasan atau meja. Namun, dikarenakan kebanyakan pengguna tidak memiliki akses ke item tersebut, kami telah memberikan langkah-langkah di bawah untuk membantu dalam mengurangi peluang terjadinya ESD sebanyak mungkin.

• Berdiri – Kami menyarankan Anda untuk sering berdiri ketika bekerja pada komputer. Duduk di kursi dapat menghasilkan lebih banyak listrik statis.
• Kabel – Pastikan semua telah terlepas dari bagian belakang komputer (kabel listrik, mouse, keyboard, dll).
• Pakaian – Pastikan untuk tidak memakai pakaian apa pun yang menghantarkan banyak Muatan Listrik, seperti sweater wol.
• Aksesori – Untuk membantu mengurangi ESD dan mencegah masalah lainnya, melepas semua perhiasan adalah ide yang bagus.
• Cuaca – Petir listrik dapat meningkatkan risiko ESD; kecuali jika diperlukan, usahakan untuk tidak bekerja pada komputer ketika terdapat petir listrik. Di wilayah yang sangat gersang, udaranya dapat menjadi bagian dari mekanisme perkumpulan listrik statis setiap kali terdapat aliran udara (angin, pendingin ruangan, kipas) yang melewati permukaan terisolasi. Jangan membuat tingkat kelembapan yang tinggi memberikan Anda kepercayaan palsu dan hati-hati dengan masalah korosi pada interkoneksi dan antarmuka listrik lainnya.

To learn more about ESD and how to protect your electronics, please refer to the below site.

ESD Association
https://www.esda.org

FAQ: KTC-Gen-ESD