MobileLite Wireless G3 - Support

The MobileLite Wireless supports FAT, FAT32, NTFS, and exFAT file systems.

FAQ: KFR-042313-MLW-04

The MobileLite Wireless reader will support up to 2TB storage devices.

FAQ: KFR-082913-MLW-14

The Mobilelite Wireless G3 and Pro use a different app than the MLW221 and MLWG2. The New app is called "Mobilelite Wireless". The older app is called "Kingston Mobilelite". Be aware that the new app will not work on the MLW221 and MLWG2. You still need to use the older app for those. But the old app will work on the MLWG3.

FAQ: KFR-012916-MLWG3-01

There a few possible reasons why a hard drive would not be detected. The drive may be using a unsupported format. The hard drive must be formatted in either FAT32, exFAT or NTFS. The Mobilelite Wireless does not support MacOS or Linux formats. The partition type could be GPT. This partition type is usually only used for boot drives and connect be read by the Mobilelite Wireless. You will need to change the partition type to MBR. You may have some type of security feature enabled on the drive. This could be some type of encryption or password protection software that came with the drive. This must be disabled.

FAQ: KFR-090916-MLW-18

The MobileLite Wireless reader has two Mac addresses: One for LAN and one for WAN for bridging. The MAC address listed on the back of the device is the LAN MAC address and will not be the same as the WAN MAC address.The WAN MAC address is HEX digit (0-9 and A-F) higher than what is on the back of the device.

FAQ: KFR-070513-MLW-12

No. You can only connect the MLWG2 to a network that automatically obtains IP and DNS addresses using DHCP.

FAQ: KFR-061814-MLWG2-01

Yes. Have both devices plugged into the MLW and open the app.

1. Select the source device.

2. Tap the check mark icon from the menu at the top.

3. Either select the individual files or folders you want to copy or use the select all option at the bottom.

4. Choose either Copy or move from the menu at the bottom.

5. Choose your destination folder. A task status bar will appear.

FAQ: KFR-012916-MLWG3-02

There is a reset button next to the power button on the MobileLite Wireless. It can only be accessed by using a paper clip. With the MobileLite Wireless on, press and hold this button for about 15 seconds or until the bridged LED lights up blue.The MobileLite Wireless will reinitiate and be ready for use once the WiFi LED lights up again.Note:This will not delete any data stored on USB/SD/SDC but it will remove any changes to the network I.D., password, etc.

FAQ: KFR-012916-MLWG3-04

The MLWG3 wireless network gives you the option to view the contents on the USB/SD storage device connected on the MLWG3 from a computer. Your computer will need to be able to connect to the MLWG3 Wi-Fi network.

Internet Browser

1. On your computer’s Wi-Fi network settings, connect to the MLWG3 network.
2. Open a supported internet browser (Chrome, Firefox, Internet Explorer, or Safari)
3. In the address bar type the MLWG3’s IP address, 192.168.202.254 4. You can now view/download your saved content.

Share/Map Network drive

Mac

1. Connect to the MLWG3 network using your computer’s Wi-Fi network settings.
2. In the Finder, click Go, and click Connect to Server.
3. Type the MLWG3’s IP address, 192.168.202.254 and click connect.
4. Select the volumes you want to mount SD_Card1 and/or USB1 and click OK. The USB/SD storage device connected to your MLWG3 is now available in Finder.

Windows

1. Connect to the MLWG3 network using your computer’s Wi-Fi network settings.
2. Open File/Windows Explorer, right click on This PC/Computer and select Map Network Drive.
3. Select your preferred drive letter, type \\192.168.202.254\USB1 or \\192.168.202.254\SD_Card1, and click Finish. You will have to repeat the steps to map the other volume, USB1 or SD_Card1. The USB/SD storage device connected to your MLWG3 is now available in File/Windows Explorer.

FAQ: KFR-0031016-MLWG3-07

First make sure there is another WiFi connection available besides the MobileLite Wireless and you are connected to it. Then try the following:

1. Reveal all running apps and close the MobileLite Wireless app.
On iPad or iPhone, Double tap the Home button on the iPad. Hold down on the MobileLite Wireless App until it has a minus ( - ) in the upper left corner. Pressing and releasing on the minus will close the App.
2. Reboot the MobileLite Wireless device and then go into network settings and make sure the MobileLite Wireless network is selected and connecting.
3. Press your Home button on your device and open up the MobileLite Wireless app and see if it is detected.
4. If you're still faced with the problem, the next thing to try is to go into the WiFi Settings of the device and “forget” the MobileLite Wireless network.Refer to your user guide of your device for this.
5. Go back to the device’s WiFi Settings and try re-joining to the MobileLite Wireless network again.
6. Then try step 3 again.

If you are still having problems, please contact our technical support.

FAQ: KFR-042313-MLW-09

No. The default static IP address is non-configurable.

For the MLWG3, the IP address is 192.168.202.254

For the MLWG3 Pro, the IP address is 192.168.203.254

FAQ: KFR-012916-MLWG3-06

MobileLite Wireless is its own wireless network. Joining this network will automatically replace your existing Internet connection, be it your iPad, iPhone, or home/office Wi-Fi network.MobileLite Wireless does offer a bridged network connection which allows you to access the Internet while continuing to stream MobileLite content. This feature basically allows you to “bridge” together two networks.

To do this, connect to MobileLite Wireless network and follow these steps:

1. Open the MobileLite Wireless App. If you are using Android, choose your MobileLite Wireless from the device list.
2. Tap the menu icon at the top right corner
3. Tap the ‘Settings’ option
4. Under ‘Network Connection’, select the network you would use to access the Internet. Note: If the selected network is protected by a password, you will need to supply it here in order for the bridging function to work.
5. The MobileLite Wireless reader will then reboot. You may need to go into your Wi-Fi settings and reconnect to the MobileLite Wireless network once the reader is rebooted.
6. Once you’ve connected and authenticated to the network:
      a) A ‘check mark’ will appear next to the network you chose, indication that the bridging function is working properly –and-
      b) The bridged LED will light up blue in color. You can now stream content from the MobileLite Wireless network AND access the internet.

FAQ: KFR-012916-MLWG3-03

The MobileLite Wireless reader has two Mac addresses: One for LAN and one for WAN for bridging. The MAC address listed on the back of the device is the LAN MAC address and will not be the same as the WAN MAC address.The WAN MAC address is HEX digit (0-9 and A-F) higher than what is on the back of the device.

KFR-070513-MLW-12

FAQ: KFR-012916-MLWG3-05