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support category usb
IKD300M (IKD300M)

IronKey D300 Managed - Support

Videos

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Using a USB drive on a Mac

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Using a USB drive with Ubuntu Linux

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Using a USB drive on a Windows PC

Frequently Asked Questions

Select the link below to download the latest update for the D300M encrypted USB drive.
This update provides compatibility for macOS Big Sur, as well as various SafeConsole Management service updates.
Note: Please read the included updater instructions in their entirety prior to running the update.

Native Windows update (Windows user): https://media.kingston.com/support/downloads/Updater_D300M_6.5.0_b7.zip
Native macOS update (macOS user): https://media.kingston.com/support/downloads/IKD300M_Mac_Updater.zip

FAQ: KIK-D300M-SUR

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This is common for flash storage, whether internal SSD or external USB storage. It is due in part to a variance in how flash memory vs spinning platter hard drive manufacturers calculate megabyte. Hard drive manufacturers calculate a megabyte (or 1,000x1,000 bytes) as 1,000KBs, whereas the binary calculation for flash-based storage is 1,024KBs.

Example: For a 1TB flash-based storage device, Windows will calculate it as having a capacity of 931.32GB. (1,000,000,000,000÷1,024÷1,024÷1,024=931.32GB).

Furthermore, Kingston reserves some of the listed capacity for formatting and other functions, such as firmware and/or controller-specific information, and thus some of the listed capacity is not available for data storage.

FAQ: KDT-010611-GEN-06

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Select the link below to download the latest update for the D300M encrypted USB drive.
This update provides compatibility for macOS Big Sur, as well as various SafeConsole Management service updates.
Note: Please read the included updater instructions in their entirety prior to running the update.

Native Windows update (Windows user): https://media.kingston.com/support/downloads/Updater_D300M_6.5.0_b7.zip
Native macOS update (macOS user): https://media.kingston.com/support/downloads/IKD300M_Mac_Updater.zip

FAQ: KIK-D300M-SUR

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In most cases, it is normal for an external USB device to get warm or hot to the touch since the exterior shell helps cool the internal components by emitting heat into the air.

Some of the factors of a USB external device getting warm or hot:

    • Material: Metal flash drives and readers tend to get warmer while in use than other types of USB flash devices. This is simply because metal absorbs heat much more easily than materials like plastic do.
    • Environmental Temperature: If the host device or surrounding temperature is high, the drive's cooling capability decreases. USB drives often become warmer when used in hot environments or with warm devices.
      • File Transfers: Transferring large files or a high volume of files can raise the drive's temperature. Large files take longer to transfer, requiring more energy, thus generating more heat. Quick consecutive file transfers have the same effect as transferring large files, increasing the drive's temperature. During data transfer, the drive heats up internally and releases heat through its casing.
    Note: None of the above listed factors impact the functionality of the USB device.

    After the data transfer is complete, wait 30-60 seconds before removing the USB device from the host machine. This should provide enough time for the temperature of the USB device to cool.

    FAQ: KTD-021211-GEN-01

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