DataTraveler Locker Plus G3 USB3.0 Flash Drive - Dukungan

FAQ: KDT-111714-PRV-05

When you click on decline, a file named usbtocloudinstalldeclined.txt is created. This prevents the installation request from coming back. If this file is deleted or the drive is formatted, this request will reappear when you log into the drive again.

To prevent accidental deletion of this file, right click on the file and choose properties. In the general tab under attributes, check the box next to Hidden and click OK. As long as your computer is not set up to see hidden files, it will not be seen. But be aware that formatting or resetting the drive will still delete the file.

FAQ: KDT-110714-U2C-01

FAQ: KDT-110714-U2C-02

This DataTraveler requires two consecutive drive letters AFTER the last physical disk that appears before the ‘gap’ in drive letter assignments (see figure below). This does NOT pertain to network shares because they are specific to user-profiles and not the system hardware profile itself, thus appearing available to the OS.

What this means is, Windows may assign the DataTraveler a drive letter that’s already in use by a network share or Universal Naming Convention (UNC) path, causing a drive letter conflict.If this happens, please consult your administrator or help desk department on changing drive letter assignments in Windows Disk Management (administrator privileges required.)

In this example, the DataTraveler uses drive F:, which is the first available drive letter after drive E: (the last physical disk before the drive letter gap.)Because letter G: is a network share and not part of the hardware profile, the DataTraveler may attempt to use it as its second drive letter, causing a conflict.

If there are no network shares on your system and the DataTraveler still won’t load, it is possible that a card reader, removable disk, or other previously-installed device is holding on to a drive-letter assignment and still causing a conflict.

Please note that Drive Letter Management, or DLM, has improved significantly in Windows XP SP3, Vista, and 7, so you may not come across this issue, but if you are unable to resolve the conflict, please contact Kingston’s Technical Support Department for further assistance.

FAQ: KDT-011411-PRV-02

This drive is designed to be 100% encrypted. The security is build into the drive and cannot be removed or disabled.

FAQ: KDT-012914-PRV-04

The problem may be due to the update deleting your user Temp folder. The drive uses this when running the security software.

To access the location of this folder, you must first un-hide all files and folders. To un-hide the files and folders, right click on the Start button and select File Explorer, click on File at the top then on Change Folder and Search Options. Click on the View tab and select Show Hidden Files and Folders.

Once un-hid, go to the C: drive>Users>Username (where username should be your name)>App Data. If there is no file called Temp, create a new folder and name it Temp. Once this is done, try your drive again.

FAQ: KDT-101515-PRV-08

To transfer files larger than 4GB, the DataTraveler must have a NTFS or exFAT file system. Unfortunately, the FAT32 file system is not capable of handling a single file larger than 4GB (to be exact, one byte less than 4GB). Follow the steps below to format the DataTraveler with an NTFS File system:

Warning, all data on the DataTraveler will be lost! Please backup the data on the DataTraveler before proceeding.

1. Type This PC in the Windows search bar. Right-click on the Kingston drive and select Format.
2. Select NTFS or exFAT from the file system drop-down list.
3. Select Quick Format as the Format option and click Start.

Note: macOS X has read-only access for drives formatted with NTFS file system. Additionally, some multi-media devices may not support NTFS.

FAQ: KDT-010611-GEN-05

Although it is possible to boot from the DataTraveler, it is not a feature Kingston supports.These drives are intended as storage devices.

FAQ: KTD-082913-GEN-27

FAQ: KDT-010611-GEN-14