DataTraveler DTVP30 - Support

Some of the flash storagedevice’s listed capacity is used for formatting and other functions and is notavailable for data storage. Therefore, you will not see the full capacity.

When a flash storage device is manufactured, steps are taken to ensure that the device operates reliably and permits the host device (computer, digital camera, PDA, etc.) to access the memory cells; i.e., to store and retrieve data on the flash storage device. These steps, loosely called "formatting", use some of the memory cells within the device and thus reduce the capacity available for data storage by the end user.

Formatting includes the followingoperations:

1. Testing each memory cell inthe flash storage device.
2. Identifying all defectivecells and taking steps to ensure that no data will be written to or read from adefective cell.
3. Reserving some cells to serve as "spares." Flash memory cells have a long but finite lifetime. Therefore, some cells are held in reserve to replace any memory cells that may fail over time.
4. Creating a File AllocationTable (FAT) or other directory. To enable flash storage devices to store and access customer files conveniently, a file management system must be created to allow any device or computer to identify the files stored in the flash storage device. The most common type of file management system for flash storage devices is the File Allocation Table (FAT), which is also used on hard drives.
5. Reserving some cells foruse by the flash storage device’s controller, e.g., for storing firmwareupdates and other controller-specific information.
6. Where applicable, reservingsome cells for special features. For example, thespecification for Secure Digital (SD) cards requires reserved areas to supportspecial copy protection and security features.

FAQ: KDT-010611-GEN-06

No. The data on the drive cannot be recovered. Even if you create a new password, the data on the drive is erased and a new encryption key is created. Also, the number of failed password attempts cannot be increased. Unless you can provide a password that the drive will accept, the data on the drive will be lost.

FAQ: KDT-111714-PRV-05

This DataTraveler requires two consecutive drive letters AFTER the last physical disk that appears before the 'gap' in drive letter assignments (see figure below). This does NOT pertain to network shares because they are specific to user profiles and not the system hardware profile itself, and thus appear available to the OS.

This means that Windows may assign the DataTraveler a drive letter that's already in use by a network share or Universal Naming Convention (UNC) path, causing a drive letter conflict. If this happens, please consult your administrator or help desk department for information on changing drive letter assignments in Windows Disk Management (administrator privileges required.)

In this example, the DataTraveler uses drive F:, which is the first available drive letter after drive E: (the last physical disk before the drive letter gap). Since letter G: is a network share and not part of the hardware profile, the DataTraveler may attempt to use it as its second drive letter, causing a conflict.

If there are no networkshares on your system and the DataTraveler still won’t load, it is possiblethat a card reader, removable disk, or other previously-installed device isholding on to a drive-letter assignment and still causing a conflict.

Please note that DriveLetter Management, or DLM, has improved significantly in Windows XP SP3, Vistaand 7, so you may not come across this issue, but if you are unable to resolvethe conflict, please contact Kingston’s Technical Support Department forfurther assistance.

FAQ: KDT-011411-PRV-02

This drive is designed to be 100% encrypted. The security is built into the drive and cannot be removed or disabled.

FAQ: KDT-012914-PRV-04

The problem may occur because the update has deleted your user Temp folder. The drive uses this when running the security software.

To access the location of this folder, you must first un-hide all files and folders. To un-hide the files and folders, right-click on the Start button and select File Explorer, click on File at the top then on Change Folder and Search Options. Click on the View tab and select Show Hidden Files and Folders.

Once un-hidden, go to the C: drive>Users>Username (where username should be your name)>App Data. If there is no file called Temp, create a new folder and name it Temp. Once this is done, try your drive again.

FAQ: KDT-101515-PRV-08

To transfer files larger than 4GB, the DataTraveler must have a NTFS or exFAT file system. Unfortunately, the FAT32 file system is not capable of handling a single file larger than 4GB (to be exact, one byte less than 4GB). Follow the steps below to format the DataTraveler with an NTFS File system:

Warning, all data on the DataTraveler will be lost! Please backup the data on the DataTraveler before proceeding.

1. Type This PC in the Windows search bar. Right-click on the Kingston drive and select Format.
2. Select NTFS or exFAT from the file system drop-down list.
3. Select Quick Format as the Format option and click Start.

Note: macOS X has read-only access for drives formatted with NTFS file system. Additionally, some multi-media devices may not support NTFS.

FAQ: KDT-010611-GEN-05

Although it is possible to boot from the DataTraveler, it is not a feature Kingston supports.These drives are intended as storage devices.

FAQ: KTD-082913-GEN-27

As Windows is unable to format a drive over 32GB with FAT32, the use of third-party software is required. Although we cannot assist in acquiring or using third-party software to format a drive as FAT32, there are a number of free applications that can be found via Google or Bing search.

FAQ: KDT-010611-GEN-14