Embedded Products Warranty
Warranty
Kingston Digital, Inc. and its affiliates (“Kingston”) warrant, subject to the below limitations, to the OEM customer (“Customer”) its embedded products will be free from material defects in workmanship and materials for the applicable warranty term described below. The term “embedded products” includes eMMC, eMCP, ePoP, MCP, UFS, uMCP, BGA SSD and discrete DRAM (hereinafter collectively referred to as “Product” or “Products”). This Warranty covers each Product for one (1) year from the date of shipment (“Warranty Period”). Kingston will, at its sole discretion, repair or replace any Product not operating as warranted during the applicable Warranty Period with a similar or functionally equivalent Product. Kingston will have a reasonable time to repair or to replace any defective Product returned under the Warranty or to credit Customer’s account. If Kingston is unable to repair or replace the product, it will refund or credit the lesser of either the current value of the Product at the time the warranty claim is made or the purchase price.
By agreeing to the terms of the business-to-business commercial contract for the purchase of Products to which this Warranty is attached, the Customer is entitled to the Warranty as set forth herein. To receive the benefit of this Warranty, (i) Customer must follow Kingston’s return instructions; (ii) Customer must promptly notify Kingston in writing within the applicable Warranty Period that such Product is defective and must furnish an explanation of the deficiency; (iii) such Product must be returned to Kingston’s designated service facility at Customer’s risk and expense; and (iv) Kingston must be satisfied that claimed deficiencies exist and were not caused by accident, misuse, neglect, alteration (including, but not limited to, physical alterations or modifications), laser engraving, repair, improper installation or improper testing. If the returned Product is found by Kingston not to be defective or the deficiency of which was caused by accident, misuse, neglect, alteration (including, but not limited to, physical alterations or modifications), laser engravings, improper repair, improper installation or improper testing, Customer must bear all costs for testing failure analysis, shipping and all other related charges.
Any misuse (including static discharge, improper installation, repair, accident, or use not in accordance with the instructions provided by Kingston), neglect, modifications (including, but not limited to, physical alterations), or laser engravings to any Product, or any conditions Kingston is not capable of testing under its normal testing conditions, shall void this Warranty.
Failures due to excessive write activity is considered an End-Of-Life condition and is not covered by this Warranty. It is the responsibility of the Customer to ensure host system and application compatibility with the sufficient margin. NAND wear related failures are excluded from this Warranty.
All Products that are returned become the property of Kingston. Replacement Products may either be new or reconditioned, at Kingston’s sole discretion. Any replaced or repaired Product carries either a 90-day limited warranty or the remainder of the original Warranty in place for that specific Product at that time, whichever is longer. Kingston is not responsible for any custom software or firmware, configuration information, or memory data contained in, stored on, or integrated with any Product(s) returned to Kingston pursuant to any warranty.
Customer must contact Kingston for a Return Material Authorization (RMA) number prior to returning any Product to Kingston. Any Product returned to Kingston without a valid RMA number clearly marked on the outside of the package will be returned to Customer at Customer’s expense. Kingston will assume the costs for the return of defective Products, provided that Customer adheres to the shipping instructions given by Kingston’s RMA department. Kingston is responsible for return shipping charges from Kingston to Customer.
NOTWITHSTANDING THE FOREGOING WARRANTY OR ANY TERMS AND CONDITIONS STATED HEREIN, KINGSTON PROVIDES ALL PROTOTYPES, REFERENCE DESIGNS AND SOFTWARE FOR THE PRODUCTS “AS IS”, WITHOUT WARRANTY OF ANY KIND.
EXCLUSIVE WARRANTIES: IF A KINGSTON PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY SHALL BE REPAIR OR REPLACEMENT OF THE PRODUCT OR OBTAIN CREDIT FOR THE PRODUCT IN QUESTION, AT KINGSTON’S SOLE DISCRETION. THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. KINGSTON NEITHER ASSUMES NOR AUTHORISES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS. KINGSTON SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THE ALLEGED DEFECT IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER’S OR ANY THIRD PARTY’S MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING, UNAUTHORISED ATTEMPTS TO REPAIR, ALTERATION (INCLUDING, BUT NOT LIMITED TO, PHYSICAL ALTERATIONS OR MODIFICATIONS), OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING, OR OTHER HAZARD.
LIMITATION OF LIABILITY: IN NO EVENT, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), SHALL KINGSTON BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE, LOSS OF PROFIT, LOSS OF SAVINGS, LOSS OF BUSINESS, OR OTHER FINANCIAL LOSS, OR ANY LOSS OR CORRUPTION OF DATA, OR LOSS OF USE ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF THE PRODUCTS, EVEN IF KINGSTON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE TOTAL CUMULATIVE LIABILITY OF KINGSTON TO CUSTOMER WILL NEVER EXCEED THE PRICE CUSTOMER PAID FOR THE PRODUCT UNDER THE WARRANTY CLAIM PLUS NECESSARY COST INCURRED BY KINGSTON.
KINGSTON DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES TO THE FULLEST EXTENT PERMITTED BY LAW. IF KINGSTON CANNOT DISCLAIM IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN TO THE EXTENT POSSIBLE, SUCH IMPLIED WARRANTIES ARE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY. THE WARRANTY DURATION ON ANY REPLACED PRODUCT WILL BE EITHER A 90-DAY LIMITED WARRANTY OR THAT PORTION OF THE WARRANTY PERIOD REMAINING ON THE ORIGINAL PRODUCT, WHICHEVER IS LONGER.
NOTHING IN THIS LIMITED WARRANTY STATEMENT SHALL OPERATE TO EXCLUDE, RESTRICT OR LIMIT KINGSTON’S LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY KINGSTON’S NEGLIGENCE.
KINGSTON PRODUCTS ARE NOT AUTHORISED FOR USE AS CRITICAL COMPONENTS IN LIFE SUPPORT EQUIPMENT OR FOR APPLICATIONS IN WHICH THE FAILURE OR MALFUNCTION OF THE PRODUCTS WOULD CREATE A SITUATION IN WHICH PERSONAL INJURY OR DEATH IS LIKELY TO OCCUR.
Rev. 12/2021